Customer Success Manager Customer Success Manager …

Hays Technology
in Newcastle, New South Wales, Australia
Permanent, Full time
Be the first to apply
Hays Technology
in Newcastle, New South Wales, Australia
Permanent, Full time
Be the first to apply
Hays Technology
See job description for details
Customer Success Manager with IT managed services & client engagement experience required in Newcastle, NSW.
Your new role

Hays Technology have partnered with a professional services provider looking to build and grow their team in Newcastle, NSW. You will be responsible for providing advice on technical products and services as well as assisting in the delivery of internal and external project strategies. In this role, you will build strong relationships to your client base, provide them with strategic roadmaps and ensure customer satisfaction and retention.

What you'll need to succeed
  • Demonstrated experience working with an IT managed service provider
  • Extensive experience in customer relationship management and a passion for technology
  • Outstanding communication skills with strong relationship building and stakeholder engagement abilities
  • Strong business acumen with the ability to influence and negotiate at a strategic level
  • A focus on outcome delivery
It is also desirable that you possess:
  • Proven knowledge working with cloud-based solutions such as Workday, Dynamics F&O, Dynamics CE
  • ITIL certification
What you'll get in return
This is a unique opportunity to work with an established and trusted managed service provider and become part of their global network. Join a supportive and collaborative team culture in a permanent role with the opportunity for ongoing learning and career development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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