Workforce Planning Lead Workforce Planning Lead …

in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
See job description for details
  • Join an organisation that prides itself on diversity of people and thought
  • Build your career your way
  • An exciting opportunity to work in Melbourne CBD

About The Role
Role Location: 75 Dorcas Street, South Melbourne VIC 3205
Role Type: Permanent
Work Schedule: Full-time, 40hrs/week

As the Workforce Planning Lead, you will be responsible for the management and mentoring of the Resource Planning professionals to develop and continuously improve the resource planning function by providing leadership, technical and theoretical support to the Resource Planning team. This position plays a key role assisting Contact Centre Management achieve required performance targets through effective management of all forecasting and scheduling.

You will fulfil a key relationship interface with the Leadership team facilitating modelling, as well as providing advice & guidance on how best to utilise resource planning to achieve business objectives. You will also facilitate the analysis and recommendations for strategic initiatives and oversee the long term planning and business capacity planning.

About You
To grow and be successful in this role, you will ideally bring the following:

  • Demonstrated experience in a high volume and complex Resource Management Team
  • Prioritisation and time management to meet deadlines
  • Demonstrated experience in continuous improvement
  • Well-developed personal communication and influencing skills
  • High degree of self-direction, initiative and motivation
  • A tertiary degree in an associated discipline preferred

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS130200.
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