Software Support Consultant

  • Competitive
  • Melbourne, Victoria, Australia
  • Permanent, Full time
  • FIS Global
  • 12 Dec 17 2017-12-12

Software Support Consultant

Job Purpose:
The Client Services Consultant takes responsibility for the support of the live software systems for one or more FIS clients. Working with team members from a variety of groups within the organisation, the Client Services Consultant is responsible for processing Client requests and issues in a timely manner. The Client Services Consultant has the responsibility to build and maintain the day-to-day Client relationship by means of daily interactions and participation in planning of the Risk Infrastructure work with the client.

The job involves owning and maintaining processes and data structures on live servers, researching and replicating software and hardware issues, implementing workarounds and driving issue resolution. The tasks involve general Windows administration, database configuration, scripting and general problem-solving techniques. The work also involves documenting findings and resolutions and communicating them to our clients.

The role involves occasional travel.

Position Responsibilities:

  • Work with the Client and FIS application consultants to plan software releases from inception to deployment
  • Deployment of software and batch processes to live servers
  • Housekeeping and management of the Client's ASP environments
  • Research and replication of software and hardware issues
  • Determine workarounds and issue resolution
  • This will require a detailed analysis of the business user requirements and workflow processes.
  • Collection and analysis of stats and data relating to performance
  • Build and maintain a good relationship with the Clients' teams
Key Competencies:
Degree in Computer Engineering is desirable
•Proven SQL database knowledge with use of Microsoft SQL Server
•Good interpersonal communication skills
•Strong client service ethos
•Demonstrable problem solving ability
•Self-motivated with a strong sense of ownership and a desire to see issues through to resolution
•Ability to prioritise tasks to maintain client satisfaction