Service Delivery Manager Service Delivery Manager …

Michael Page
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 09 Jul 20
Competitive
Michael Page
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 09 Jul 20
Competitive
Michael Page
The Service Delivery Manager is responsible for the management of operational delivery and service compliance. You will drive high quality customer support and business partnership across the organisation to ensure the provision of a single point of contact for all incidents, service requests and other ICT services.

Our client is a well-known financial services firm based in the CBD. They have a need for a Service Delivery Manager to join their team on a permanent basis.

Job Description

The successful individual will be responsible for:

  • Act as a central liaison point for all ICT engagements across organisational divisions
  • Oversee internal and external ICT service provision and delivery of ICT solutions for the organisation
  • Formulate and manage service level processes and procedures to ensure service level agreements and underpinning contracts are developed and administered
  • Analyse and report on performance against service level agreements to highlight inconsistencies and guide the development of remediation activities
  • Monitor and report on the performance of selected vendors to ensure delivery in line with agreed timeframes and business expectations.
  • Manage the interaction between vendors and internal project teams and functions to provide visibility of independent initiatives and projects.
  • Manage exceptions and communicate issues and risks to internal stakeholders.
  • Make recommendations and obtain agreement for service improvement plans and ensure actions are followed through.

The Successful Applicant

The successful individual will ideally possess the following:

  • Tertiary qualifications highly regarded.
  • Experience in IT Services Delivery.
  • Understanding of Service Delivery requirements, SLA's, Service contracts and operating level agreements.
  • High level interpersonal skills, influencing and relationship building.
  • Proven internal and external stakeholder engagement and management skills.
  • Excellent communication (both verbal and written), documentation, negotiation, organisational and relationship skills.

What's on Offer

The position on offer is a permanent role based in Melbourne CBD.

Company Overview

Michael Page has four decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.

While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Our teams are broken down to focus on industry, assignment type, salary level and location, so your hiring requirements or job search will all be handled by a specialist who knows your sector inside-out. We are confident that our expertise can add value to your recruitment or job search process.

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