Senior IT Support Engineer Senior IT Support Engineer …

Hays Technology
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Technology
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Technology
See job description for details
2x Senior IT Support Engineer jobs available | Melbourne | Permanent | Up to 4 days work from home | ASAP Your new company
A growing Cloud Managed Service Provider in Melbourne's Inner South requires 2x Level 2/3 Support Engineers to join its Managed Services team for permanent roles commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible work arrangements, with up to 4 days work from home per week available!

Your new role
In this exciting new role, you will be:
  • Providing 2nd & 3rd level remote and onsite support for clients.
  • Supporting a broad range of clients to resolve high level IT issues escalated from the Service Desk.
  • Performing technical support of servers, network and hardware.
  • Assisting with the delivery of infrastructure projects.
  • Delivering a high level of customer service and communication.
  • Handling escalations from the Level 1 & Level 2 Service Desk Engineers.
What you'll need to succeed
To be successful in your application, you will need:
  • Demonstrated experience of providing level 2/3 IT support both onsite and remote.
  • Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Active Directory, VMware / Hyper-V, Citrix, VoIP telephony (3CX preferred), Backup technologies and Network troubleshooting.
  • Highly developed troubleshooting and problem-solving skills.
  • Experience working within a Managed Service Provider.
  • A tertiary education in Information Technology as well as Azure, Microsoft, ITIL, Cisco and VMware certifications are beneficial.
  • A current driver's license and vehicle.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. This role allows up to 4 days work from home per week. Do not miss out!

What you need to do now
If you're interested in this role, click 'Apply Now' or forward an up-to-date copy of your CV to

LHS 297508 #2569592
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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