Senior IT Escalation Engineer Senior IT Escalation Engineer …

Hays Technology
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 17 Oct 21
Competitive
Hays Technology
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 17 Oct 21
Competitive
Hays Technology
See job description for details
Senior IT Escalation Engineer job available | Melbourne South-East | Permanent | Immediate start Your new company
A growing IT Service Provider in Melbourne's South-East requires a Level 3 Escalation Engineer to join its Managed Services team for a permanent role commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible work arrangements.

Your new role
In this exciting new role, you will be:
  • Providing 3rd level remote and onsite support for clients.
  • Supporting a broad range of clients to resolve high level IT issues escalated from the Service Desk.
  • Performing technical support of servers, network and hardware.
  • Assisting with the delivery of infrastructure projects.
  • Delivering a high level of customer service and communication.
  • Handling escalations, whilst mentoring and training the Level 1 & Level 2 Service Desk Engineers.
What you'll need to succeed
To be successful in your application, you will need:
  • Demonstrated experience of providing level 3 IT support both onsite and remote.
  • Strong knowledge of Azure, Office 365 Windows Server, Microsoft Exchange, Intune, VMware / Hyper-V, Backup technologies and Network troubleshooting.
  • Highly developed troubleshooting and problem-solving skills.
  • Experience working within a Managed Service Provider.
  • Prior experience with ConnectWise, IT Glue and N-able toolsets is highly advantageous.
  • A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and VMware certifications are beneficial.
  • A current driver's license and vehicle.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!

What you need to do now
If you're interested in this role, click 'Apply Now' or forward an up-to-date copy of your CV to daniel.bertino@hays.com.au.

LHS 297508 #2555503
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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