See job description for details
About The Role
- Your gateway to opportunities of more senior roles within ANZ
- Match customer or client needs to helpful financial products and services
- We learn and grow through the work we do. Want to know more?
Role Location: 36 Rooke St Devonport TAS 7310
Role Type: Permanent, Full-time
As a Senior Banking Consultant, your role is to provide our customers with a seamless branch experience by meeting each customer’s end-to-end needs across transaction activities, needs-based conversations and educating them on digital solutions. You will also proactively support the Branch Manager in coaching team members and delivering ANZ’s Retail strategy. Moreover, you will coach customers on self-service ways of banking, ensuring our customers can bank at a time and place of their choice for their simple, everyday needs.
You will be part of a collaborative team and will act as a point of contact for more complex customer needs, as well as support the Branch Manager by acting as an advocate for change. About You
To be successful in this role, you will ideally bring the following:
- Leadership and coaching capabilities
- Role models a strong customer focus, preferably with retail experience
- Enjoys working in a collaborative team environment
- Ability to multi-task, highly adaptable to change and ambiguity
- Proactive, shows initiative
- Active user and promoter of technology
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded. We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (AUS140555)