Salesforce Service Cloud Consultant Salesforce Service Cloud Consultant …

IBM
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
IBM
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Salesforce Service Cloud Consultant
Introduction

As a Salesforce Service Cloud Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.


Your Role and Responsibilities


As a Salesforce Service Cloud Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results. Your Role and Responsibilities : As a Salesforce Service Cloud Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.
Your day in the role will include...
  • Assists clients in the design, business architect, process development, functional implementation, and support of Salesforce CRM Applications.
  • Demonstrating strong knowledge of enterprise issues related to IT architecture.
  • Defining, detailing and scoping the technical requirements into solution architecture and ability to drive an independent project from an architectural stand point.
  • Classic to Lightning Migration and awareness about challenges and considerations for migration.
  • Using consulting skills, business knowledge and SFDC CRM experience to lead business / functional discussion with the client and internal teams (design, build, test teams).
  • Understanding client's business challenges and offering solution to address using salesforce.com platform/ offerings.
  • Provide experience in designing workflow rules to implement business processes.
  • Being familiar with executing system and user acceptance testing, user adoption,managing change and training methods.
You will come with...
  • Good experience of a service loud led solution, implementation and support
  • Have the experience with Field services, or setup with Community cloud. Being able to sell to match the profile of the customer
  • Previous experience setting up and managing Salesforce Service Cloud feature (like Cases, Knowledge management, Livechat, Service Console Omnichannel etc.)
  • Capability and experience in designing the solution - presenting options to client and outlining solutions to client needs
  • The implementation capability and expertise for the delivery of solutions on the Salesforce platform
  • Developing strong internal and external relationships, displaying technical excellence during all facets of the engagements
  • Conversant in Agile delivery model including JIRA
  • Fully aware about the CI/CD process including managing the change using SF branch and relevant tool
    • The ability to support Technical Consultants and leads in building solutions and providing technical mentoring and guidance.
    • Thorough understanding on the Life Cycle of Development including Deployment/Packaging effectively using Metadata API, Change Set and Ant.
    • Traits of a seasoned technical professional with 2-3 full lifecycle SalesForce.com implementations.
    • Openness to assist clients in the design, business architect, process development, functional implementation, and support of Salesforce CRM Applications.
    • The experience and demonstration of understanding of overall SFDC architecture and platform.
    • Effectiveness to run business user design and user experience sessions.
    • Demonstrable experience in Agile, Scrum and Waterfall methods for Software Development Life Cycle (SDLC).
Sign me up!
If you tick these boxes, and are ready to start your next challenge with a career at IBM - click "Apply" today. To find out more, head to www.ibm.com.au/careers


Required Technical and Professional Expertise


Same as above


Preferred Technical and Professional Expertise


Same as above

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