Sales and Operations Manager Sales and Operations Manager …

Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
See job description for details
Sales, Contact Centre & Operations Manager
Your new company
Hays is currently partnering with a well-known, reputable company located in Melbourne's inner West. Your new company measures sales in excess of $15 billion, they are a global company located in 28 different countries. They are now looking for a Contact Centre, Sales and Operations Manager to lead, develop and improve their Melbourne Contact Centre team.
Your new role

This position is required to:
  • Optimise Call Centre functional and system-related processes to improve operational efficiency
  • Participate in projects to upgrade Call Centre technology, simplify processes and consolidate support effort across different business units/customer segments
  • Manage Call Centre Team to effectively handle in-bound calls while ensuring:
  • KPIs of Call Answer Rate, Conversion, Abandoned Rate are achieved, maintained and improved
  • Sales targets such as Booking Rate, Units, Service Attachment, Parent conversion are achieved
  • Staff are engaged, productive and focused on achieving results
  • Set the tone and culture for the Call Centre, fostering a culture of high performance, excellence in customer service with a 'can do' attitude.
  • Engage and build strong relationship with the business (e.g. retail stores) to ensure customer journey from Call Centre to Store is seamless and frictionless
  • Manage Live Chat operations and ensure team are focused to provide high quality day-to-day service level to customer and ensure support level is maintained and consistent across other
What you'll need to succeed
To be successful, you will need:
  • Experience in building a high performing sale led call centre environment
  • Product sales experience
  • Substantial management experience in a retail or business to business call centre
  • Technical experience in sales and/or call centre management
  • Proven leadership of a large sales-focused team or call centre
  • Previous project management experience is preferred
  • Demonstrating safety leadership and ensuring associate's safe working environment and work practices
What you'll get in return
  • Career progression
  • Opportunity to lead a team of 20 - 30
  • Attractive salary - upwards of $100,000 - $125,000 + Super
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, to Kelly.Daines@hays.com.au

LHS 297508 #2512831
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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