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Principal Integration Architect

iSelect Melbourne, Australia
Posted 28 days ago Temporary Competitive
Principal Integration Architect
About us:

At iSelect, we're passionate about making Australians' lives easier by saving them time, money, and effort. When it comes to big things, like health cover, car insurance or energy providers, we take on the hard work to make it easier - giving our customers back precious time so they can do more of what they love. With over 20 years' experience, we are a one-stop destination for comparison and purchasing across insurance, utilities and personal finance products. We compare a wide range of brands and our trained comparison experts help customers to compare, select and save more, putting them in control.

We provide consumers with the convenience of an online comparison and the benefit of telephone-based advice and sales across many product areas such as Health Insurance, Car Insurance, Energy, Home Loans, Broadband, and Life Insurance. Our intuitive technology and trained comparison experts help our customers to confidently select the most suitable product from those available from our range of providers. We operate in a growth-orientated, agile, and progressive environment that fosters innovation and rewards success. Our team members have high levels of empowerment and accountability which are underpinned by a pragmatic, down-to-earth and relatable approach.

What you do:

A newly created role to be the Principal Integration Architect working on migrating iSelect's telephony system to Genesys CX3 cloud based omni-channel solution.

General Architecture objectives include;
  • Guide strategic programs, key to this and a main initial focus of this role is the contact centre integration project (the implementation of a new contact centre solution and integrating with legacy and contemporary technologies).
  • Undertake high level research, horizon scanning and analysis to identify future Information and Communication Technology (ICT) trends and assess applicability
  • Develop and maintain target state architectures and roadmaps.
  • Maintain instance with Salesforce best practices & ensure it is fit for purpose
  • Develop and maintain relationships with key stakeholders to align strategies with business needs

This is a full-time, 18-month fixed term contract.

What you need:
  • Demonstrated experience as a Principal Integration Architect within complex contact centre environments
  • Strong working experience across a broad range of technologies, including integration, database management, RESTful APIs, and both legacy and contemporary systems and services
  • Experience in automation, CI/CD, and DevOps practices
  • Extensive knowledge and proven working experience with Contact Centre platforms (preferably Genesys), Salesforce Platform including Sales Cloud, Service Cloud, Marketing Cloud, Mulesoft, Salesforce CPQ, Object Model
  • Some exposure to Salesforce Apex, Visualforce, and Lightning Web Components
  • Ability to provide clear guidance and explanation of complex technical issues to non-technical stakeholders
  • Ability to talk problem solve with technical subject matter experts (both internal and service providers)
  • Strong analytical and problem-solving skills
  • Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams

What's in it for you:
  • Hybrid & Flexible Working - Save time commuting, we have the option to split your time working both in our office and from home. 3 days in our CBD office - Tuesday, Wednesday & Thursday
  • Professional Development - We encourage ongoing learning and development with free access to the full Linkedin Learning Library, our own in-house learning Academy and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill
  • Recharge Days - For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days of Annual Leave!)
  • Referral Bonus - Earn yourself an extra $1500 by referring another superstar to join our team
  • Salary packaging - we can help you to maximise your salary with options such as novated leasing.
  • Paid Parental Leave (for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.
  • Income Protection Insurance - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.
  • Wellbeing Centre - Our online platform which provides education, support and tools to help you live a healthier and happier life - find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
  • Employee Assistance Program - Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
  • Rewards Platform - A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend!
  • Annual iStar trip - We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate' and 'Have Heart'.

What's next:
  • We genuinely appreciate the time and effort you have taken to apply and you will hear back from us regarding your application
  • We can be flexible with interview times, and these will be conducted over MS teams virtually
  • Don't hesitate to reach out to our friendly Recruitment Team if you would like to find out more about the role careers@iselect.com.au
  • Please note all applicants must have full working rights and will need to complete full background checks including Police Checks

iSelect recognises the value of an inclusive and diverse work environment. We believe everyone deserves the same opportunities in life, regardless of gender or identity, sexual orientation, race, ethnicity, religion, disability, or age. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email careers@iselect.com.au

  • Published on 12 Jun 2024, 11:10 PM
Job ID  67BBG
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