Operations Engineer, Institutional Support & Tech Operations

  • Competitive
  • Melbourne, Victoria, Australia
  • Permanent, Full time
  • ANZ
  • 21 May 19

Operations Engineer, Institutional Support & Tech Operations

We’re building a bank for the future, and we require critical Engineering capabilities to support our transformation. This is why we need people like you!

  • Are you an engineer with great ideas and want to test them? Engineering at ANZ is the place to be
  • Our Engineers work on problems that matter most to our customers. Is this you?
  • We’re changing our organization to become more of a tech company

What is your tribe mission?
Provide robust, fit for purpose, user, application and infrastructure support across the Institutional Domain. Build a support and operations capability that can scale as business demands require. Provide high-level responsiveness and minimize time to recover for all Premium applications and business requests.

Our focus is…

Support all Institutional applications (including any specific ‘in-country’ application development and support)
Support all Institutional Support Tech Areas

What will Your Day look like?
Support the Production Support Manager / Operations Engineer as part of the support team servicing the Institutional business domain of Fixed Income, Rates, Credit, Capital Markets, Balance Sheet. The role contributes to ensuring a stable production system to meet and cater to the organisations objective of becoming a “Super regional Bank”.

Business support
  • Provide effective & efficient Level 1 and 2 Business support to Business teams across all associated applications on a day to day basis under the guidance of the Production Support Manager.
  • Provide updates where required to System Support documentation describing process and procedures for operating within the Production Support environment
  • Monitoring of applications, logs, queues to ensure transactions are processed as per business requirements
  • Answer business queries and raise incidents/problems where required relative to issues/problems/clarifications raised concerning transactions processed within the Production systems.

Incident management
  • Review and provide inputs to vendors, development teams on-site and Off-site teams during triage of production incidents and problem analysis of defects
  • Work with the Vendor, development teams to help support production fix releases, working with the Production Support Manager and Development Manager to prioritize and scope the production fixes, defect analysis, improvement areas, production fix release management and reporting

Change management
  • Support the Production Defect/Release Manager where required for activities that are related to the program for Production led changes
  • Support process and procedures to ensure effective management of new defect fix releases, new functions required and providing support to new countries aligned with support Incident SLAs

Stakeholder management
  • Build collaboration between Institutional Support teams, Environment teams, Development teams and Country Operations teams across multiple geographies

Key Responsibilities include:
  • Ensure over time that you become an expert on Supported apps mainly ION, ARM, Appian GMW, Bloomberg TOMS/Vcon/Tradebook/STP, Ipreo Globalbook, FIRE, Murex
  • Fixed Income Product knowledge and resolve pricing issues of Bonds , PNL issues
  • Raising of Requests/Incidents/Problem records and associated follow up and closure
  • Raising of Change Requests and implementation of changes
  • Start of the day checks for all apps supported by FIT
  • Provide at desk support to traders, sales, other business users on trading floor
  • Provide BAU support for all 22 apps supported by FIT
  • Monitor Support inbox, mails and action the user requests
  • Monitor Alert mails and take remedial actions
  • Implement Release Jira in UAT, Raise change request, present it in CRF, get approvals and release in Prod
  • Work on BAU automation, improvements, projects
  • Do UAT testing of new features , bug fixes, enhancements of ANZ in house developed and external applications
  • Participate in DR
  • Share load of Weekend work , Regional Holiday coverage, Shifts
  • Updates to Confluence, and documents related to the supported applications
  • Support all 50 Prod/Non prod servers patches and upgrades
  • Implement enhance ITRS alerts
  • Assist in on boarding of new apps, business workflows with in the team
  • Additional list of Daily BAU tasks will be listed in Team confluence

What will be in your toolkit?
  • Strong Experience with ION, Bloomberg TOMS/VCON and Fixed Income Products knowledge
  • Experience with Reuters, Marketaxess, Tradeweb, Yieldbroker, Ipreo, Appian, Murex will also be an advantage
  • Hands on and capable of managing applications running on Solaris, Linux, Windows, Sybase, Qracle, MS-SQL, Tomcat, Jboss, Java, Dot Net, ITRS, Control-M, ConnectDirect, Perl, Python, Shell Scripting, BitBucket

Be part of our Engineering community, it’s not just a job.
We’re building innovative, flexible and simplified technology solutions that enhance the way people bank. By doing this we’re also designing, influencing and shaping the engineering community within Australia.

We’re hiring for now and for the future and we’ve got some great information about Engineering@ANZ on our ANZ LinkedIn Life page

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We’re as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
Apply now if this role is for you

Links to videos
https://www.youtube.com/watch?v=S88muT2XYJw&list=PLnzFWfeXdm5TTl0BV53ye_qG0XRZvwWTp&index=6
https://www.youtube.com/watch?v=7LDkQvHygJ4&list=PLnzFWfeXdm5TTl0BV53ye_qG0XRZvwWTp&index=5
https://www.youtube.com/watch?v=DRVcKjjmVe4&list=PLnzFWfeXdm5TTl0BV53ye_qG0XRZvwWTp&index=4
https://www.youtube.com/watch?v=3vgePu9Hjh8&list=PLnzFWfeXdm5TTl0BV53ye_qG0XRZvwWTp&index=7

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