Due to continued growth we have a newly created role for an additional Operations Consultant to join our Member Experience team here at Cbus...In this key role you will support the Administration Operations and Contract Performance team to maximise operational delivery and standards across the business focusing primarily on the delivery controls and process improvement opportunities with our administration partner.
You will be responsible for assisting and maintaining service delivery controls with our administrator that monitor effectiveness and quality consistent with the Cbus brand experience.
With your in-depth knowledge of superannuation you will manage the analysis and resolution of complex administrative issues, including tracking and reporting as required.
You will build existing internal and external relationships regarding the Administration Operations and Contract Performance team’s functions and role and offer advice and guidance where necessary so excellent stakeholder relationship skills are necessary.
You role will be key in the implementation of service related initiatives driven from the business and strategic planning process, you will work closely with internal teams ensuring processes are in line with governance and risk standards.
You will also have Involvement with member and employer communications including statement activities and provide support to the Front Counter services as required.
Cbus is one of Australia’s largest industry superannuation funds and the national industry fund for the construction, building, infrastructure and allied industries. Established in 1984, Cbus provides superannuation benefits to over 755,000 members, has assets over $43 billion, and accepts contributions from more than 131 000 employers.
You can be part of an award winning organisation that is genuinely committed to delivering workplace diversity, inclusion and flexible working arrangements as an enabler of our purpose - to act in the best interest of our members and maximise their retirement outcomes.
Still want to know more? Listen to some of our videos with members of the Cbus team on our website. You will also be able to download the full position description from website - www.cbussuper.com.au/about-us/careers.
Applications close 19th October 2018
Agencies, please note: All Cbus vacancies are managed by our awesome internal Talent Acquisition Team. Unfortunately we are unable to look at any unsolicited agency emails - thank you!