For Recruiters

Motor Claims Consultant

Hays
Melbourne, Australia
Posted 16 days ago Permanent Competitive
See job description for details
Multiple Permanent Full-time & Part-time Jobs available | Opportunity to work from home & Melbourne CBD
Your new company
Join one of Australia's largest Insurance organisations that is well known for their reputable brands and for providing a first-class customer experience. They are now seeking multiple Motor Claims Consultants to join their team based on a permanent full-time or part-time basis in Melbourne CBD commencing on November 4th.

Your new role
You will be responsible for effectively lodging and/or manage claims in a professional and proactive manner, adhering to legislative requirements and policy directives while delivering exceptional customer service:
  • Taking ownership on every call and being accountable for outcomes
  • Address and resolve customer complaints associated with the claims function, within agreed timeframes
  • Accurately record and manage customer claims to mitigate risk of leakage (compliance)
  • Deliver performance against business Key Performance Indicators.
  • Provide an effortless claims experience for our customers measured through customer survey results, verbatim feedback, and Quality Listening
What you'll need
To succeed in this position you will have previous customer service experience, well developed interpersonal and communication skills along with the ability to build rapport and establish relationships. Other key factors to your success include:
  • Demonstrate sound computer and literacy skills
  • Ability to prioritise and manage time effectively
  • Previous experience in insurance is desirable but not essential
  • Flexibility to work between 8:30am - 5:00pm on an Open Availability roster
  • All successful applicants will be required to clear a background check
The roles will be predominantly Work from Home but based from the Melbourne office. The training period will consist of both Work From Home and in-office learning. To be able to work from home you will be required to have a designated work area and a fixed internet connection.

What you'll get in return
You will be working as part of a vibrant and close-knit team that provides ongoing support and development opportunities. With the opportunity to work from home and the Melbourne CBD, you will also have access to various great staff benefits and the opportunity to make an impact and difference on customers in their time of need.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2679350
Job ID  2679350
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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