Journey Expert - 3rd Party

  • Competitive
  • Melbourne, Victoria, Australia
  • Permanent, Full time
  • ANZ
  • 23 Apr 19

Journey Expert - 3rd Party

Journey Expert - 3rd Party

First a bit about ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

ANZ has started to move to a new way of working, leveraging agile practices. To understand more about this new way of working and if this role is right for you, we strongly encourage you to take a look at The ANZ Way vimeo channel where you’ll find The ANZ Way animation and the New Ways of Working animation.

Your team’s mission?

The Deposits and Wealth Tribe focuses on operational and procedural duties, their mission is centred around:

  • Remediation
  • Right first time
  • Building deeper and more substantial relationships with existing customers through retention activities and resolving customer complaints
As a Product Manager, your mission is to enable the optimisation of existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products or propositions.

You will also be responsible for developing and maintaining the Third Party Insurance portfolio. This includes managing priority segments and helping with distribution, act as the first point of contact for customer complaints and concerns, tracking growth of portfolio and key metrics coordination. Most importantly maintaining a strong relationship with your key vendor.

Who are you?
  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community
What skills will you bring:

You are currently a Product Manager with a background in general insurance or supply chain, either in Sales, Claims or Pricing. You have an intense passion and curiosity for customers, their needs and wants, putting them at the center of everything you do. Coupled with the ability to work with multiple stakeholders and vendors in the delivery of customer focused solutions.


Further general information on our opportunities please go to

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.