Global Stock Plan Services Manager (Japanese or Mandarin Speaking) - Melbourne

  • Competitive
  • Melbourne, Victoria, Australia Melbourne Victoria AU
  • Permanent, Full time
  • Morgan Stanley
  • 26 Apr 18 2018-04-26

See job description for details

Position Description:
The Global Stock Plan Services Section Manager will be responsible for coaching and developing a team of Service Professionals, holding members accountable for the service delivered to external and internal clients. The candidate will be expected to delegate responsibilities that lend to the career growth of the team. The new Section Manager will be expected to commit the ultimate success and progression of the organization specifically within driving improvement for the client. That individual must exhibit confidence, adaptability, exceptional problem solving skills and proven team leadership abilities.

The following are primary requirements of the position: coaching and development of direct team members through call monitors, side by side reviews and onsite support. Additionally, that individual will need to meet targets for daily, weekly, monthly, or annual obligations. A successful Section Manager will also be expected to develop and leverage working relationships with Business Partners, contribute to ongoing Service Center process improvement initiatives and manage projects to address the expressed needs of Senior Leadership, Business Partners or clients.


Skills Required:

- Fluent in either Mandarin or Japanese as well as English
- Coaching and Development of others
- Confident, self-motivated and a fast learner
- Excellent communication skills: Written and Oral
- Effective understanding of the Firm's products, tools and services
- Continuously seeks to improve the delivery of White-Glove Service to clients
- Broad understanding of the Financial Services Industry
- Embraces the firms Mission and Business Principles
- Exceptional problem solving skills and attention to detail
- Proactive in contributing to the success of the team through process improvements and information sharing
- Displays the ability to multi-task and manages time between people and projects effectively
- Client management and teamwork skills: The candidate must have demonstrated ability in being flexible and working with stakeholders and colleagues at all experience levels.

- Leadership skills: The candidate must have experience leading multiple projects and teams. Candidate must be a strong leader with the ability to implement improvement and drive change within the organization.
- Problem solving skills: The candidate must have the ability to identify complex risks early and develop actionable mitigation plans.
- Communications skills: The candidate must be able to concisely explain complex issues to audiences of varying seniority. The candidate must also possess strong written and oral executive-level communications skills.
- Client management and teamwork skills: The candidate must have demonstrated ability in being flexible and working with stakeholders and colleagues at all experience levels. Experience of engaging and influencing senior leaders within the organization is essential.
- Project management skills: The candidate must have the ability to create practical and comprehensive implementation plans and partner with all levels of management and stakeholders to gain consensus. Experience of managing multiple projects or engagements and their associated budgets is essential.

Education and Certification requirements:
• Bachelor’s degree

Experience requirements:
• Proven Financial Services Experience
• Experience as a Quality Professional or other leadership and coaching experience is required
• Cross Location Business Partner and Team Collaboration