For Recruiters

Customer Service Officer

Hays
Melbourne, Australia
Posted 22 days ago Permanent Competitive
See job description for details
A opportunity to commence a career in the finance industry, with plenty of chances to learn and grow.
    Your new company

    This International company is a leader in several industries, their recovery service team is looking for multiple people with call centre or retail experience to join their team. Your new office will be located in in the Eastern Suburbs of Melbourne.

    Your new role
    • Engage with your customers to provide answers about their car loans and Insurance over the phone
    • Retain Customers by connecting them to their local dealership
    • Be the first point of call for their customers with any queries or issues
    • Accurately input information and data
    • Co-ordinate payment arrangements where necessary
    • Show an Understanding of all compliance requirements when dealing with Customers
    • Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
    • Contribute towards changes to improve the business.
    What you'll need to succeed
    • Customer service experience and a passion for working with people
    • Able to work on a rotating roster of 8am - 8pm Monday to Friday
    • Be a natural communicator over the phone while looking for the right information
    • Able to work in a highly structured environment with KPI's and targets
    • Investigation and ownership of complex member queries
    • Ideally have contact centre experience but not essential
    • Have excellent computer skills
    • You will need to be able to drive and have access to a car
    What you'll get in return
    • Competitive salary package
    • Secure, free parking onsite
    • Collaborative team environment
    • Industry renown training
    • Fantastic leadership and management team
    • Rotating Roster 8am-8pm with WFH flexibility after a 7-week training onsite.
    What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Harley Lau
LHS 297508 #2702256
Job ID  2702256
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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