Customer Service Officer Customer Service Officer …

Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 17 Jan 22
Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 17 Jan 22
Hays Accountancy & Finance
See job description for details
Customer Service Officer | Permanent Position | Eastern Location | Financial Service Industry | Jan 17th StartYour new company

At Hays we continue to support our global and local clients within the Financial Services industry. We are seeking multiple Customer service representatives to join our client in their Melbourne office located in the Eastern Suburbs

If you're a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you'll be working in a hugely supportive environment.

Your new role
  • Engage with your customers to provide answers about their car loans and Insurance
  • Retain Customers by connecting them to their local dealership
  • Co-ordinate payment arrangements where necessary
  • Refinancing residual and balloon payments for loans approaching maturity
  • Show an Understanding of all compliance requirements when dealing with Customers
  • Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
  • Contribute towards changes to improve our business.
What you'll need to succeed
  • Able to work on a rotating roster of 8am - 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Investigation and ownership of complex member queries
  • Ideally have contact centre experience but not essential
What you'll get in return
  • Competitive base salary 56-58K + Super
  • Secure, free parking onsite
  • Collaborative team environment
  • Industry renown training
  • Fantastic leadership and management team
  • Rotating Roster 8am-8pm with WFH flexibility after a 7-week training onsite.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Danni Gilmore

LHS 297508 #2586005
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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