Customer Service Office Customer Service Office …

Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
See job description for details
Seeking customer service superstars looking to kick start their career in the Consumer Security Sector Your new company
We have multiple opportunities for Customer Service Consultants to join a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.

Your new role
In this role you will provide an exceptional customer experience, handling general enquiries, appointment setting and expertise in recommending technical products.

Working 37.5 hours a week, this position will work standard business hours between 8:30am - 6:00pm, Monday to Friday.

On a day-to-day basis you will:
  • Process incoming customer sales orders via fax, phone and email whilst providing high level customer service Be able to do basis administration tasks
  • Upselling and cross selling Continually increase product knowledge and understanding of the wider product range
  • Develop strong relationships with customers and clients (internal and external), as well as with key suppliers. Ensure any customer complaints and disputes are managed promptly and professionally.
  • Maintain a smooth, accurate and timely flow of sales orders and related documentation
What you'll need to succeed
  • Demonstrated passion for customer service
  • Must have at least 2 years' experience in Technology Sales
  • Contact Centre experience is Desirable
  • Ability to work collaboratively within a team environment
  • Demonstrated ability to think outside of the box
  • Flexibility and Resilience
What you'll get in return
  • Attractive Salary + Sales Bonus + Super
  • Permanent Position
  • Training provided
  • Be part of a highly supportive team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2591654
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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