Customer Service Customer Service …

Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
See job description for details
Permanent Inbound Customer Service role located in Knoxfield offering $54k + super
Your new company

Hays are currently recruiting for a Global Leader in Designer Flooring that has been in Commercial flooring for over 40 years. You will be a part of a rapidly growing Customer Care Team, specifically as a Customer Service Professional.
  • Office based in the Eastern Suburbs
  • $54k + super
  • Permanent role - Monday to Friday (standard business hours)
  • Start date: ASAP
  • Interviews this week
Your new role

This exciting job opportunity will require strong candidates to create a supportive and positive experiences to the customers.

You will be the first point of contact for customers queries, alongside additional roles and responsibilities shown below:
  • Handling inbound calls about product queries and requests from clients and customers
  • Managing the flow of orders with high attention to detail
  • Ensuring high response time is met via email and phone Resolving customer concerns, feedback and complaints in a professional manner
  • Build relationships with internal and external stakeholders of the business
What you'll need to succeed

To be a successful candidate, you will need the following:
  • Minimum of 2 years' experience in call-centre based customer service
  • Strong and professional verbal and written communication skills
  • Confident computer skills
  • High attention to detail
  • Ability to work efficiently and effectively under pressure
  • Exceptional ability to build customer rapport over the phone
What you'll get in return
  • Attractive salary
  • Full time job opportunity
  • Working for a highly reputable organisation
  • Career progression and career opportunities
What you need to do now

If you're interested in this role, please forward your up to date CV to tasha.goonting@hays.com.au [mailto:tasha.goonting@hays.com.au

Alternatively, if you have friends or family that are looking for a job opportunity, please share this role!

LHS 297508 #2529617
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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