• Competitive
  • Melbourne, Victoria, Australia
  • Permanent, Full time
  • Citi Australia
  • 2019-04-23

Control Officer

Control Officer

  • Primary Location: Australia,Victoria,Melbourne
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19016779


  • Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
  • The role of the Control Officer within the Securities Service Operations In-Business Control area is to support business in all aspects of adherence to our risk, control, regulatory and policy environment. Responsibilities covered by this role include cash and stock exceptions investigation, MIFT processing, static data updates, safekeep account opening, governance and oversight, sanctions screening, change management support, records management, vault administration, COB and MCA/GRC testing. Coverage extends to internal and external stakeholders and covers both custody and funds administration support. External client support includes all Citi's domestic and international clients covering both investor and intermediary client types in support of both AU & NZ markets
Key Accountabilities:
  • Perform daily and periodic stock & cash reconciliation functions both within systemic solution as well as manual reconciliation tracking. Analyse and address exceptions trends with respective units
  • Monitor that prompt follow-ups are administered within the team to ensure exceptions are closed within prescribed timeframes
  • Prepare weekly custody escalation reports to managers across both custody and funds units
  • Support vault tracking and reconciliation of unlisted asset classes
  • Ensure departmental procedures are up to date from technical as well as policy perspective
  • Responsible for pro-active client service to both internal and external clients
  • Responsible for related systems testing and review in UAT environment
  • Support AU/NZ monthly billing functions and monitoring of clients custody fee receivables
  • Perform daily sanctions screening process of all non STP transactions on behalf of the operation
  • Support account opening and maintenance process for AU and NZ markets
  • To assist in the coordination of internal and external audits and reviews
  • Coordinate quarterly MCA/GRC testing for both DCC and Funds
  • Perform COB support (continuity of business) responsibilities for Melbourne operations
  • Perform Records Management duties for Melbourne operations
  • To manage operational EUC program, reviews and associated support requirements on behalf of Melbourne operations
  • Drive change management process adherence across all custody related asks both operational and regulatory in nature
  • Provide support to governance and oversight activities across Melbourne operations inclusive of monthly business reviews (MBRs), ICSA & ADR updates and SLA tracking
  • Coordinate and support any policy reviews or operational deep dives as driven locally or by the regional controls team
  • Support any P&L and incident reporting review and analysis, provide independent feedback and support on corrective actions
  • Proactively support any efficiency ideas and proposal drives to further streamline control and operational processes
  • Administration, tracking and timely close out of any operational corrective action plans CAPs 
  • Support of monthly account proofing process


Key Competencies/Skills:
  • Technical/Specialist skills/competencies
  • Comprehensive knowledge of the firms Service Level Agreement, compliance for both external and internal clients, and ensure that the department delivers a superior service
  • Strong background and experience in back office administration processes and procedures
  • Reconciliation and intermediate to advanced mathematical skills
  • Ensure that ASX Business rules are upheld and that compliance issues are dealt with in a timely manner
  • Ensure that procedures are updated in a timely manner
  • Knowledge of internal Citi compliance policies
  • Ability to identify control risks and document them for action
  • Ability to manage audits and reviews
  • Business/Industry knowledge/competencies
  • High level of experience in back office administration processes and procedures
  • Capacity to mitigate operational risk, for the long-term and short term
  • Extensive knowledge of CHESS/Austraclear/RBNZ settlement processes
  • High level of understanding of audit issues and control risks
  • Knowledge of basic taxation rates and laws for Australia and New Zealand regarding With Holding Tax (WHT).
  • Knowledge of the Australian and New Zealand equity, fixed income and cash markets
Personal Attributes/Interpersonal Skills:
  • Ability to work with and influence a diverse group of team members
  • Ability to manage multiple projects alongside day to day tasks
  • Ability to prioritize tasks in order of importance and the ability to meet deadlines 
  • High level of interpersonal skills and the ability to deal with clients
  • Aptitude to identify and enhance process inefficiencies
  • Willingness to proactively assist others within direct and indirect teams structures
Qualifications/Experience Required:
  • Tertiary qualified or SIA qualified preferred but not a requirement
  • 5 years market experience
When you work at Citi, you will be working for an organization that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment

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