Consultant, Commercial Claims Consultant, Commercial Claims …

Hays Insurance
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 28 Nov 21
Competitive
Hays Insurance
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 28 Nov 21
Competitive
Hays Insurance
See job description for details
The Consultant role would suit someone who thrives in a fast-paced environment and enjoys working with people.
Your new company

Work for one of Australia's largest Insurance Organisations.

Your new role

The Consultant position would suit someone who thrives in a fast-paced environment and enjoys working with people. The primary purpose of this role is to manage inbound and outbound calls from our new and existing customers by providing exceptional customer service and end to end management of the property claims
  • Interacting with our customers and assessing each situation on an individual basis to ensure correct and fair action is taken to progress their property claim.
  • Manage inbound calls in a timely and efficient manner.
  • Managing and resolving issues with customers and if necessary, follow the dispute resolution process.
  • Researching, analysing and investigating information provided by our customers and supplier network to validate and assess property insurance claims.
  • Ensure clear and concise records are to be kept of ever interaction with our customers.
What you'll need to succeed
  • Excellent communications abilities.
  • Experience in phone based or insurance roles is highly desired.
  • Ability to provide exceptional customer service.
  • Experience in contact centre roles preferable.
  • Ability to work collaboratively in a team environment.
What you'll get in return
  • Flexible working conditions.
  • Career progression opportunities!
  • Excellent entry-level salary.
  • Fantastic employee benefits.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2571325
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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