Collections - Hardship Collections - Hardship …

Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
See job description for details
Expression of interest for Hardship & Collections Officers, multiple positions upcoming, permanent opportunity
Your new company
At Hays we continue to support our global and local clients within the Financial Services industry. We are seeking multiple collections consultants with Hardship experience to join our client in their Melbourne office located in the Eastern Suburbs.

Your new role
  • You will be engaging with your customers consulting with them on their outstanding payments and services
  • You will be ultimate decision maker regarding solutions for your customers
  • You will Co-ordinate payment arrangements where necessary
  • You will strive to achieve and exceed KPI's whilst demonstrating exceptional call quality
  • You will offer support to you manager and wider team where necessary, ensuring you are demonstrating the organisation key values
  • You will be an agile employee and demonstrate flexibility to assist in other areas of the business if required

    What you'll need to succeed
    Our client wants you to be successful in this role, therefore the skills you will require are:
  • You will have a Current or recent experience working in a collections position and/or Hardship role supporting customers
  • You will have collections or hardship experience
  • You will be Experience working in a high volume, consultative phone-based role navigating across various systems
  • You will be a high achiever and autonomous worker who is seeking to challenge and develop their career with a global business
  • You will a team player and someone who is willing to help those around them
  • You will be an agile worker who is willing to help in other areas of the business if required
  • You will be a true professional in all aspects of their work behaviours
  • You must be a PR or Citizen to apply
What you'll get in return
  • Extensive employee benefits
  • Secure, free parking onsite
  • Collaborative team environment
  • Industry renown training
  • Competitive base salary
  • Fantastic leadership and management team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV through for consideration or email Danni Gilmore if you have any further questions at

LHS 297508 #2583114
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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