Collections - Hardship Collections - Hardship …

Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
See job description for details
Expression of interest for Hardship & Collections Officers, multiple positions upcoming, permanent opportunity
our new company
At Hays we continue to support our global and local clients within the Financial Services industry. We are seeking multiple collections consultants with Hardship experience to join our client in their Melbourne office located in the South Eastern Suburbs.

Your new role
  • Engage with your customers consulting with them regarding their outstanding payments and services
  • Empathise with your customers and be the ultimate decision maker on the solution you will provide to your customers
  • Co-ordinate payment arrangements where necessary
  • Strive to achieve and exceed KPIS whilst demonstrating exceptional call quality
  • Support your manager and wider team where necessary, ensuring you are demonstrating the organisation key values
  • Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
What you'll need to succeed
Our client wants you to be successful in this role, therefore the skills you will require are:
  • Current or recent experience working in a collections position and/or Hardship role supporting customers
  • Experience working in a high volume, consultative phone based role navigating across various systems
  • A high achiever and autonomous worker who is seeking to challenge and develop their career with a global business
  • A team player and someone who is willing to help those around them
  • An agile worker who is willing to help in other areas of the business if required
  • A true professional in all aspects of their work behaviours
  • You must be a PR or Citizen to apply
What you'll get in return
  • Competitive base salary
  • Extensive employee benefits
  • Secure, free parking onsite
  • Collaborative team environment
  • Industry renown training
  • Fantastic leadership and management team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV through for consideration or email Jennifer Culham if you have any further questions at

LHS 297508 #2388485
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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