Client Services Analyst Client Services Analyst …

Hays Banking
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Banking
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Banking
See job description for details
Experienced client services officer or analyst required to join a reputable financial services organisation!
Your new company
This leading financial services institution has a global footprint across New York, Melbourne and the Asia Pacific region and specialise in securities class action and tax reclamation. With a highly established client base of some of the most reputable custodians and global funds and pride themselves on delivering the highest customer satisfaction whilst operating as ethically and professionally as possible.

Your new role
This newly created position will be reporting directly to the Managing Director - APAC and responsibilities will include but not be limited to:
  • Liaising with clients, stakeholders such as solicitors, lawyers and communicating effectively as required
  • Preparing and producing analysis reports for clients
  • Answering any general inquiries from clients and through the website/phone
  • Supporting the team and providing WebEx portal training for staff and clients as required
  • Crosschecking data input, researching and validating existing and new claims
  • Escalating issues or incorrect data to the Managing Director as required
  • Ensuring sales related queries and tasks are passed to the Managing Director
  • Assisting with onboarding new clients and performing KYCs
What you'll need to succeed
  • 7 years+ experience in an client services and/or analyst position within financial services, securities or asset servicing
  • Relevant tertiary qualifications in Commerce, Banking or Finance is highly regarded
  • Tech savvy and able to learn in-house systems quickly
What you'll get in return
  • Attractive salary package
  • Excellent career opportunity to work for a global financial services institution
  • Fantastic in-house training provided
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Kim Nguyen at

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2558185
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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