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Work for a leading general insurer in their high performing claims recoveries team. Your new company
Join one of Australia's largest insurance organisations that are well known for providing first-class service to customers. Your new role
We currently have multiple work from home opportunities available to join the IAG recoveries team based in Mulgrave. In this role you will be responsible for effectively managing and maximising negotiated complex Recovery/Settlement opportunities. Pursue opportunities to drive cost containment that ensure a commercially beneficial outcome for the organisation whilst balancing our legislative/compliance requirements (reducing risk).
- Effectively negotiating complex settlement/recovery opportunities through written and verbal representations on behalf of IAG; by engaging with relevant stakeholders to achieve commercial outcomes in line with KPI's.
- Liaise with a range of internal and external stakeholders including partnered organisations to ensure risk/exposure is mitigated and appropriate business and customer outcomes are achieved.
- Ensure adherence to external regulatory/legislative requirements in accordance with compliance to internal business rules and established ways of working.
- Ensure effective management of work allocation in accordance with set established Service Standards (SLA).
- Effectively manage resolution and customer management where points of contention and/or conflict arise.
What you'll need to succeed
- Ensuring we service and support the customer more broadly across Short Tail Claims where requirements of the business may evolve or change.
What you need to do now
- Strong attention to detail and time management
- Good communication skills and customer service experience
- Tech savvy with the ability to adapt to new computer systems
- Previous experience in Insurance is highly desirable
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508