Claims recoveries consultant Claims recoveries consultant …

Hays Banking
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 25 Jul 21
Hays Banking
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 25 Jul 21
Hays Banking
See job description for details
Work for a leading general insurer in their high performing claims recoveries team.
Your new company

Join one of Australia's largest insurance organisations that are well known for providing first-class service to customers.

Your new role

We currently have multiple work from home opportunities available to join the IAG recoveries team based in Mulgrave. In this role you will be responsible for effectively managing and maximising negotiated complex Recovery/Settlement opportunities. Pursue opportunities to drive cost containment that ensure a commercially beneficial outcome for the organisation whilst balancing our legislative/compliance requirements (reducing risk).

Key Responsibilities
  • Effectively negotiating complex settlement/recovery opportunities through written and verbal representations on behalf of IAG; by engaging with relevant stakeholders to achieve commercial outcomes in line with KPI's.
  • Liaise with a range of internal and external stakeholders including partnered organisations to ensure risk/exposure is mitigated and appropriate business and customer outcomes are achieved.
  • Ensure adherence to external regulatory/legislative requirements in accordance with compliance to internal business rules and established ways of working.
  • Ensure effective management of work allocation in accordance with set established Service Standards (SLA).
  • Effectively manage resolution and customer management where points of contention and/or conflict arise.
  • Ensuring we service and support the customer more broadly across Short Tail Claims where requirements of the business may evolve or change.
What you'll need to succeed
  • Strong attention to detail and time management
  • Good communication skills and customer service experience
  • Tech savvy with the ability to adapt to new computer systems
  • Previous experience in Insurance is highly desirable
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2511898
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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