Claims Recoveries Consultant Claims Recoveries Consultant …

Hays Banking
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Banking
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Banking
See job description for details
Multiple permanent roles available with flexibility to work from home
Your new company

Join one of Australia's largest insurance organisations that are well known for providing first-class service to customers.

Your new role

In this role you will be responsible for effectively managing and maximising negotiated complex Recovery opportunities. You will work towards ensuring a commercially beneficial outcome for the organisation by pursuing opportunities that drive cost containment and whilst also balancing our legislative and compliance requirements.

Key responsibilities
  • Negotiating complex recovery opportunities by engaging with relevant stakeholders
  • Ensure risk/exposure is mitigated and appropriate business and customer outcomes are achieved
  • Effectively manage work allocation in accordance with set established Service Standards
  • Management of dispute resolution and customer management where conflict may arise
  • Provide support more broadly across Short Tail Claims where required
What you'll need to succeed
  • Strong attention to detail and time management
  • Excellent verbal and written commination
  • Working within company guidelines towards set KPIs
  • Capability to manage Inbound and Outbound call volumes
  • Ability to adapt to new computer systems
  • Negotiation and dispute resolution skills
  • Previous experience in Insurance is highly desirable but not necessary
What you'll get in return
  • Generous salary package plus access to great staff benefits
  • Full time classroom training and ongoing development opportunities
  • Flexibility to work from home
  • Be part of an inclusive team culture
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2542677
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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