Call Centre Technical Support Agent Call Centre Technical Support Agent …

Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Hays Accountancy & Finance
See job description for details
Call Centre Technical Support Agent - Perm opportunity - East Melbourne - $60k salary packageYour new company

Hays are currently recruiting Inbound and Outbound Call Centre Technical Support roles for a Global Leader Solar Energy company. You will be part of a world-class engineering organisation that has product offerings to large scale clients. The company is currently seeking a motivated, positive and hard-working candidate that thrives to be a successful performer.
  • Office based located in East Melbourne
  • Monday - Friday (normal business hours)
  • Salary expectation: $60k + super + commission
  • Permanent, full time opportunity with the flexibility to work from home
  • 3 months of on-site training
Start date: ASAP
Interviews starting this week

Your new role
  • Inbound and outbound calls from existing and new customers
  • Providing resolution to customer queries and concerns
  • Ability to communicate technical instructions and advice to customers
  • High attention to detail when conducting ticketing processes in order to successfully troubleshoot queries Communicating with customers through an online platform
  • Handling and resolving complex calls and cases
  • Manage and monitoring database of customer installations
What you'll need to succeed
  • Minimum of 2-3 years Call Centre experience
  • Qualification in IT, telecoms, and/or Bachelor of IT Science (essential)
  • Strong capability of understanding customer requirements
  • Strong IT skills Active listener Ability to think on their feet and work under pressure
  • Resilient and professional work ethic when dealing with difficult customers
What you'll get in return
  • Attractive salary
  • Additional incentives such as commission
  • Full-time job opportunity
  • 3 months of training program Internal progression opportunities
  • Be a part of a highly supportive team
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2529980
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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