Business Analyst –Enterprise Mobility

  • Competitive
  • Melbourne, Victoria, Australia
  • Permanent, Full time
  • ANZ
  • 25 Apr 19

Business Analyst –Enterprise Mobility

Business Analyst –Enterprise Mobility

First a bit about ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

ANZ has started to move to a new way of working, leveraging agile practices. To understand more about this new way of working and if this role is right for you, we strongly encourage you to take a look at The ANZ Way vimeo channel where you’ll find The ANZ Way animation and the New Ways of Working animation.

Your team’s mission?

The purpose of the Enterprise Mobility Technology Area is to connect ANZ employees with exceptional mobile solutions for tomorrow. Our mission is to enable employees to be more productive, mobile and flexible in how they work – anywhere, anytime, any device.

As Business Analyst, you will be responsible for optimising existing end-to-end employee experiences and enhancing satisfaction with their corporate mobile devices or personal devices. You will achieve this by devising new, innovative solutions, services, products or propositions for mobile devices at ANZ through human centred design practices.

As a Business Analyst; specializing in

  • Discover opportunities for new and improved mobile services and applications
  • Assist in the coordination of user journey mapping for mobility products and identify pain points and opportunities to improve
  • Provide subject matter expertise and analytical support to help facilitate mobile app projects and operations of apps
  • Develop expertise in and champion best practices, trends, industry standards, vendor products/features in Enterprise Mobility
  • Provide business evaluation, feature recommendations and on-going support for mobile apps
  • Excellent stakeholder management skills
  • Engage and inspire employees in their use and adoption of mobile devices, application and services
  • Oversee the definition and management of high quality, mobile application product and service roadmaps based on team strategy and vision
  • Superior communication skills as you will be the conduit between stakeholders and the development team
Who are you?
  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community
What skills will you bring:
  • Demonstrated experience in human centered design and/or business analysis across mobile device or application projects delivered through Agile
  • Understanding of the agile software delivery practices
  • Experience managing and delivering process, systems and tools change across a large and diverse organization within multiple countries and business units.
  • Familiar with mobile technology and applications
  • Familiar with software development tools
  • An ability to draw upon data to drive and connect key decisions with outcomes

Further general information on our opportunities please go to

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.