• Competitive
  • Melbourne, Victoria, Australia
  • Permanent, Full time
  • Bluefin Resources
  • 25 Sep 17

Application Support Analyst

Key Responsibilities
  • Provide 1st and 2nd level support to the business as part of the IT Operations roster including:
  • Pro-active management, monitoring and classification of tickets in the service management tool
  • Complete coverage for the service desk during the designated business hours of 8.30am to 5.30pm
  • Immediate support & monitoring to all TSPL business units for resolution of data problems arising from the use of business critical applications
  • Technical consultation to all TSPL business units as required to progress concepts or initiatives for functional improvements to existing applications
  • Regular monitoring and management of all critical processes to minimise impacts to TSPL business unit operations
  • Provide support coverage and maintenance for TSPL suite of applications and services including upgrades and patches as required

  • Strictly adhere to the Change Management Policy when facilitating application changes relating to defect or enhancement/project requests logged through the service desk tool
  • Create/Maintain technical documentation on processes and procedures utilised by the IT Operations
  • Actively engage in knowledge sharing activities to reduce key man risk exposure within the IT Operations team
  • Assist with analysis and articulation of issues regarding all third party products to provide clear direction for correction of problems
  • Assist the Development team with the delivery of enhancement and project based work as required including all accompanying documentation such as solution designs and technical specifications

Technical Proficiency

Cloud Experience :
  • Dynamic 365
  • Office 365
  • Azure
  • Other 3rd party Saas Providers

Relevant development experience using:
  • Visual Basic 6.0
  • VBA
  • Classic ASP
  • Crystal Reports 8.5 or later
  • COM
  • XML
  • C#
  • IIS
  • Visual Basic .NET
  • ASP.NET 4.5
  • Web Services (SOAP & WCF)
  • SQL Server
  • SQL Server Integrating Services (SSIS)
  • SharePoint 2013 and later
  • Team Foundation server 2015 and later
  • PowerShell Scripts
  • Enghouse EICC call centre phone system

If you are interested in this role, contact PHILIP on 03 8330 5016

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  • SpecialtiesTechnology, Risk, Compliance & Audit, Data Analytics, Project Services & Change Management, Sales / Pre Sales, Digital, Marketing, Product & Communications, Wealth Management & Insurance, Banking & Finance, Market Research, Taxation, Actuarial
  • Websitewww.bluefinresources.com.au
  • IndustryStaffing and Recruiting
  • TypePrivately Held
  • HeadquartersLevel 40 Australia Square 264-278 George Street Sydney, NSW 2000 Australia
  • Company Size11-50 employees
  • Founded2003