System Engineer System Engineer …

Hays Technology
in Gold Coast, Queensland, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Technology
in Gold Coast, Queensland, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Technology
See job description for details
Join a growing team in a level 2 escalation point role with career progression.
Your new company

This Gold Coast based ASX listed company offers a quality services in maintenance and support, voice, data and cloud services. They have a customer base extending across many industries, offering flexible solution for each. Due to upcoming projects and company growth, they are seeking a skilled Systems Engineer on a permanent basis.

Your new role

In your new role as Systems Engineer, you will act as the escalation point for the triage team. While the triage team are the first point of contact (answering calls, raising tickets and performing initial trouble shooting support) you will have additional responsibilities including ticket management, escalation handling and documentation. Crucial to the System Engineer role is the ability to resolve issues quickly in addition to upholding professional communication with clients. As System Engineer, you will be a role model of behaviour standards for the service desk team. You will adhere to all set procedures to ensure a smooth execution of tasks. As a Systems Engineer your key responsibilities will include:
  • Providing mentor support to systems technicians
  • Offer professional support to clients via new and existing tickets
  • Visit client sites for regular maintenance or when the client has a support request that requires onsite technical assistance
  • Perform client support duties including: diagnosing and resolving application, server, desktop and network issues, configuring and deploying workstations
  • Manage client expectations and communicate expected timelines and progress
  • Uphold organisational and industry standards when dealing with all client outages, incidents, or problems
  • Accurately record details of all in-progress and completed tickets and documents
  • Work with managers to initiate process reviews and recommendations when necessary
  • Collaborate with third parties to resolve client issues as required
  • Monitor client environments and highlight potential risk to account managers
  • Ensure contract terms are met in all instances
  • Where necessary assist Professional Services and senior team with project deadlines or in the instance of major outages
  • Participate in after-hours works and on-call roster if required
What you'll need to succeed

To be successful as Systems Engineer you will possess:
  • 3 years' experience in a similar role
  • Experience with ITSM tools/methodologies
  • Tertiary IT qualifications, industry and ITIL certifications
  • A background in remote support and offering end-user support to clients
  • Experience with Microsoft 365, Hyper-V, Microsoft Exchange, Server & Network management
  • Familiar with Active Directory and Group Policy
What you'll get in return

You'll be joining a small team environment in a growing organisation. This is a great opportunity to join like-minded individuals at an exciting time in the business. Accuracy, hard work and a sense of humour is encouraged in this environment. There is opportunity for growth for the right individual.

What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV to Eve Stone - genevieve.stone@hays.com.au [mailto:genevieve.stone@hays.com.au] or call now on 0755675250

LHS 297508 #2580007
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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