See job description for details
MSP seeking an ICT Engineer to provide the high levels of service to customers. Your new company
With ambitious growth objectives and a wealth of talented staff, this Gold Coast based MSP company is viewed as a leading and innovative organisation. With an eye to the future, they look to new and innovative business opportunities, which complement the current offering and provide employment and services to the broader community. Your new role
Your primary responsibility will be to provide the highest levels of service to our valued customers, covering most area's of their ICT, resolving issues, providing guidance and recommending reliable outcomes.
What you'll need to succeed
- Set up, configuring and deployment of desktops, laptops, mobiles and other ICT Infrastructure
- Support Sales team with Pre Sales Requirements/Meetings
- Support and deploying customer M365 environments
- Road based travel required (GC & Brisbane)
- Providing on-site and remote troubleshooting of issues escalated by the Service Desk
- Providing helpdesk phone support to clients
- Conducting installations of networks, servers and software in accordance with customer requirements
- Basic customer training on all installed products.
- Technical and problem solving assistance to other field technicians
- Liaising with key contacts including industry vendors
Having experience working in a managed service environment is essential for this role.
What you'll get in return
- Technical problem solving skills
- Experience in auditing customer ICT Infrastructure
- Must hold Australian Residency
- A current driver's licence
Opportunity to work for a rapidly growing business which consistently ranks in Telstra's national top five licensees. Career growth is opportunities within this organisation. They are offer a generous salary/phone allowance and opportunity to participate in an incentive program. What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508