CX Researcher CX Researcher …

Hays Technology
in Canberra, Australian Capital, Australia
Permanent, Full time
Be the first to apply
Hays Technology
in Canberra, Australian Capital, Australia
Permanent, Full time
Be the first to apply
Hays Technology
See job description for details
Work in a CX Team focused on making it easier for consumers to have access and control over their data
Your new company
  • Work in an Australian central policy agency with offices based in Canberra, Victoria, Queensland and New South Wales
  • This agency is focused on providing sound analysis and authoritative policy advice on important issues affecting Australia.
  • Your role will help consumers have more control over their data, and make it easier and safer to access their information.
Your new role
  • Work in a flexible environment, with a 4 day work week, and 100% WFH arrangements. If you prefer to work in an office, you can join the team from with Canberra, Victoria, Queensland or New South Wales.
  • Work in a Customer Experience (CX) Team to collectively research, consult on, design, develop and publish industry grade CX artefacts.
  • Primary areas of focus include research planning, concept and usability testing, and research artefact creation
What you'll need to succeed
  • Will will be an experienced researcher, ideally following a human-centred design or design thinking approach
  • You will be able to collect and analyse qualitative data, to inform the design, iteration, refinement, and testing of requirements, concepts and prototypes
  • You will have worked to the WCAG standards, and have experience testing and/or informing accessible designs
What you'll get in return
  • You'll work in a creative culture, with an emphasis on trying new things and giving everything a go, creating amazing experiences for users, and be surrounded by like-minded people.
  • As a Hays contractor, you will also receive an attractive hourly rate + super, as well as ongoing support and feedback from your Hays consultant
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Lillee at
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2560785
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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