Level 3 Support Level 3 Support …

Hays Technology
in Brisbane, Queensland, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Technology
in Brisbane, Queensland, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Technology
See job description for details
Level 3 Support Specialist required for an exciting permanent opportunity!
Your new role

This role is responsible for performing Level 3 complex problem investigation, root cause analysis and ongoing issue resolution and post incident review. The role will also make a significant contribution to the enhancement of the process and procedures followed by the Service Delivery team. Mentoring the team and providing guidance to develop the skills of the Level 1 and 2 team members is an important aspect to this role. You will also be required to deal with clients in priority situations and ensuring that all clients receive the highest level of service.

What you'll need to succeed
  • MSP experience is essential
  • ConnectWise experience
  • Superior client service skills
  • Advanced technical capabilities for problem identification and resolution
  • Ability to share knowledge and coach members of the Service Delivery Team
  • Advanced approach to analysis and problem solving skills
  • Demonstrated ability to lead a small team of technical team members
  • ITIL experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2500363
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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