Desktop Support Officer Desktop Support Officer …

Hays Technology
in Brisbane, Queensland, Australia
Permanent, Full time
Last application, 26 Jul 21
Competitive
Hays Technology
in Brisbane, Queensland, Australia
Permanent, Full time
Last application, 26 Jul 21
Competitive
Hays Technology
See job description for details
Inner-city MSP seeking an experienced Desktop Support Officer for a permanent full-time role.
Your new company

You will be working as a part of a tight-knit team at this inner-city MSP, providing timely and innovative solutions to their vast array of SME clientele. Experiencing a period of rapid growth, they are on the hunt for an experienced Desktop Support Officer to consolidate and accelerate their current service delivery.

Your new role

Reporting to the Service Delivery Manager, your new role will comprise of providing an outstanding quality of end-user support, supporting junior staff members, and working with the Strategy and Net Admin teams when needed. No day will look the same, but your core duties and responsibilities will include:
  • Customer management and automation using their RMM, Connectwise Automate, or other tools
  • Using Connectwise Manage to record all customer interactions, scheduling and prioritizing accordingly
  • Executing critical processes: Severity 1 Outage Process, Change Control and Escalation
  • Building new equipment and delivering in a complete and professional manner to users
  • Configuring peripherals and networking equipment: wireless access points, switches, firewalls, and other devices
  • Installing and upgrading software customer applications, and diagnosing and rebuilding customer devices
  • Providing a combination of project and onsite support
What you'll need to succeed

You will have previous MSP experience up your sleeve and be a confident team-player with fantastic communication skills. Your key technical capabilities will include, but are not limited to:
  • Windows Serve, Active Directory, IIS and other server components
  • Microsoft Exchange and Office 365
  • A solid understanding of cloud and messaging security products, using associated management consoles and admin tasks
  • A well-rounded grasp of backup continuity technologies and replication management
  • Working knowledge of routing, subnetting, DHCP, DNS to troubleshoot network and server issues
  • Virtual machine management
What you'll get in return

The IT space is booming, and MSP's like this one are leading the charge. By joining in such a rapid period of growth, you'll unlock extensive opportunities for career development and upskilling that will prove invaluable for your career. You will also become a part of, and gain sought-after experience in, a high-performing team.

What you need to do now

If this role sounds like you, click 'Apply Now' to submit an up-to-date copy of your CV via our secure portal.

For further information about this role, or you are looking for similar Service Desk roles in Brisbane, please contact the below consultant for a confidential discussion:

Caitlin Bills
Recruitment Partner
Technology
HAYS Recruiting experts worldwide
45/111 Eagle St, Brisbane City, QLD 4000
P: +61 (07) 3243 3044
E: caitlin.bills@hays.com.au

LHS 297508 #2524267
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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