IT Technical Support Specialist IT Technical Support Specialist …

Hays Technology
in Adelaide, South Australia
Permanent, Full time
Last application, 15 Sep 21
Competitive
Hays Technology
in Adelaide, South Australia
Permanent, Full time
Last application, 15 Sep 21
Competitive
Hays Technology
See job description for details
Join a growing MSP located in the Adelaide CBD in a permanent IT Technical Support Specialist position
Your new company
You'll work for a leading IT consulting firm in Adelaide that provides services and products that help their clients grow their businesses more efficiently. They are a fast-growing firm where you will join an excellent team of experts who place a strong emphasis on customer service, teamwork, and technological diversity.

Your new role
Reporting to the IT Technical Support Manager, this position is best suited to a L1/L2 technician who will be responsible for directly interacting and supporting candidates across a multitude of IT systems across a broad range of industries. The candidate will be responsible for monitoring, managing, maintaining, and providing support across a variety of IT systems to ensure that services are reliable, available, up-to-date, recoverable, and performing to standard as a key member of the team.

What you'll need to succeed
A minimum of five (5) years' experience in a similar role and demonstrate the following:
  • Experience within an MSP will be highly regarded
  • Experience in troubleshooting and maintaining Server and Storage platforms including Windows Server (2012-2019).
  • Experience in troubleshooting and maintaining Client Systems including Windows 10, Mac, Apple & Android.
  • Experience in troubleshooting and maintaining Network Systems and infrastructure including Switches, Firewalls, Routers, WI-FI, modems and uplinks.
  • Experience in managing virtualised environments, preferably with Hyper-V.
  • Experience in the management of system administration tools, CLIs for routine performance monitoring, administration and troubleshooting.
  • Strong understanding of ICT systems, including:
    • Active Directory, AzureAD, GPO, WSUS, DNS & DHCP
    • Public Cloud Platforms (Azure, AWS)
    • Cyber security, risks and controls within systems and user devices
    • General Line of Business application support
    • Microsoft 365 Tenants including Exchange Online, SharePoint Online, Microsoft Teams, Intune and OneDrive
    • Microsoft Exchange
    • Microsoft Remote Desktop Services
    • Network Platforms (Aruba, Cisco, Fortinet, Palo Alto, Sophos, Ubiquiti)
    • PowerShell Scripting and/other scripting languages
    • Systems and Software Licensing
    • Unified Communications, SIP and VOIP (Teams, 3CX, Maxo)
What you need to do now
IIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 4181 or ravindu.tharuka@hays.com.au for further information.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2545036
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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