Customer Service Specialist Customer Service Specialist …

Hays Accountancy & Finance
in Adelaide, South Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
in Adelaide, South Australia
Permanent, Full time
Be the first to apply
Competitive
Hays Accountancy & Finance
See job description for details
A National and well established brand is seeking Enthusiastic Customer Service Specialists to join them.
Your new company
This organisation is an Australian leader in its industry. They ensure their dedicated team are valued and supported every day, while building brand presence through positive reputation, quality products and unbeatable after sales service.

Your new role
Reporting to the team leader, you will be joining a team in their lovely office on the fringe of the CBD. You will be responsible for maintaining excellent customer service standards to ensure high customer satisfaction. Effectively managing large amounts of incoming calls and emails from both consumers and retailers. Entering orders, raising returns and creating service/warranty cases. Ensuring all after-hours calls are managed promptly on a rotational basis. Providing administration assistance to other departments when required and build product knowledge.

What you'll need to succeed
To be considered for the role, we are looking for a bubbly, enthusiastic customer service specialist with:
  • Previous experience working in a contact centre or phone-based customer service role
  • Excellent written and verbal communications skills
  • Strong customer service experience handling in-bound calls
  • Excellent problem solving
  • Efficient computer skills and a good understanding of Microsoft Office Suite
  • Basic administration abilities
  • Can do attitude and keen learner
  • Previous experience in pronto EMS, Oneflo and Maximiser CRM or a similar CRM system will be highly beneficial
What you'll get in return
In return, you will receive a permanent position, with full time hours between Monday to Friday. This allows you the opportunity to continue to grow your career in a supportive environment. Working in a beautiful open plan office on the Eastern City Fringe of Adelaide.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Anamika Setaluri on 08 7221 4109 or anamika.setaluri@hays.com.au for further information.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2530830
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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