Head, Liabilities Operations - UAE

  • Negotiable
  • Dubai, United Arab Emirates
  • Permanent, Full time
  • Standard Chartered Bank
  • 19 Sep 16

Please view Job Description for details.


  • Strategic Leadership
  • Business and Service Management
  • Hubbed Process Management
  • Change Management
  • Risk and Control
  • People Management
  • Cost and Productivity Management

  • Operational Risk/ Control
Ensure that all processes/ practices in the Unit comply with the Bank's risk and compliance procedures to minimize security and risk exposure.

Formulate improvements in operating procedures in order to effectively manage risks and create a robust control environment.

Ensure that all GL accounts tagged to Liability Operations, fixed deposits and ATM cash accounts of the branches are timely reconciled and there is no discrepancy in the unexplained outstandings.

To provide guidance to Liability Operations, Fixed deposits - team members and officers on critical issues & complicated matters.

To correspond and communicate with all internal and external stakeholders including local and international banks and regulations on Liability Ops, fixed deposits related matters.

To perform clean up activities / projects related to Liability ops/ fixed deposits.

Ensure adherence to KCS/ KRI and surface appropriate issues as per the defined escalation frameworks.

Assist in coordination, facilitating and promoting understanding of operational risk and in implementation and management of OR within the unit.

Support/Back up Wealth Management OPS during the absence of the Unit Manager effective December 2015.

  • Service Quality/ Delivery
Ensure that efficient and quality services are provided to bother internal and external customers that meet or exceed agreed service standards.

Continuously review procedures, control and systems for improvements in quality, efficiency and TAT which may lead to system enhancements, optimization of resources cost savings and reduction.

To ensure that effective and updated SLAs are maintained with all relevant stakeholders and are met.

To monitor closure of complaints and outstanding issues of the unit to ascertain that it does not contain critical status.

Interact with other departments and stakeholders of the bank to build synergies ensuring that goals and objectives are met keeping in view the wider interest of the organization.
  • Projects and Systems
Manage project e12e from inception till completion.

Liaise closely with IT to ensure a high level of technology support on systems used in the unit.

Participate and recommend system developments and enhancements and ensure timely implementation of key system enhancements.

  • People Management
Maintain team spirit amongst staff in the unit.

Constantly monitor the performance of staff and provide feedback.

Training, growth and development of staff.

Optimum capacity utilization to ensure high productivity,