BlackRock Client Reporting Services Vice President

  • Competitive
  • Seattle, WA, USA
  • Permanent, Full time
  • BlackRock
  • 30 Sep 16

BlackRock Client Reporting Services Vice President

Team Overview:
Client Reporting Services (CR Services) is accountable for all aspects of our clients' reporting experience, including the provision of market leading client reporting and effective client query management. This position is located in Seattle, reporting to the CR Services Director in AMRS/Seattle. Responsibilities include successful delivery of critical functions on a daily basis and partnering with global colleagues to create and advance a globally aligned vision and business model.

Responsibilities:

  • Deliver a superior client experience via front-line client service to clients and related third parties, including fielding and responding to client queries and the creation of accurate and meaningful ad hoc reports
  • Analyze trends in queries to constantly improve service and client deliverables
  • Understand flow of client, market and fund information across BlackRock and external data providers
  • Configure new client deliverables, maximizing the use of existing processes and tools
  • Facilitate bespoke report creation through analyzing and researching client, market and fund data and related information
  • Oversee and ensure timely and accurate distribution of all deliverables, proactively communicating potential delays to clients
  • Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations for improvement
  • Support various projects, including automation/standardization efforts and the evolution of standard deliverables
  • Leverage data and feedback to help evolve report content and presentation
  • Build strong relationships with stakeholders and partners
  • Inspire colleagues and self to engage and excel in work and career
  • Embrace a culture of excellence, innovation, communication and accountability, where all members of the team are motivated to go above and beyond, think globally and outside the box
  • Support process re-design/improvement and systems development
  • Understand the risk environment within the department - promote risk awareness, assessment and control
Experience:
  • BS/BA in business, finance, accounting, economics, or related field. MBA or CFA welcomed.
  • Keen interest in investment products with 5+ years client service within financial services, particularly investment management or data visualization
  • Outstanding client service skills, maturity and judgment in dealing directly with clientele
  • Ability to manage change and business process improvement
  • Small team management experience overseeing daily team functions and staff, including the development of individuals with clear objectives, accountability and collaboration
  • Highly tuned analytical and problem solving skills with the ability to synthesize information, summarize issues and think outside the box
  • Sharp control/risk mitigation mentality with high attention to detail and ability to know when to escalate issues
  • Service provider oversight and/or regulatory reporting experience a plus
  • Exceptional written and verbal communication skills are essential


BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, and other statuses protected by law.