Broker Dealer Services Representative - Delaware Investments

  • Competitive
  • Philadelphia, PA, USA
  • Permanent, Full time
  • Delaware Investments
  • 26 Sep 16

Broker Dealer Services Representative - Delaware Investments


This position is part of the Delaware Investments Broker Operations group, and has responsibility for providing service, support and oversight of our back office relationships with Intermediaries that distribute the Delaware Investments mutual funds. The role has interaction with back office personnel from Intermediaries such as Broker Dealers, Banks and TPA's, as well as BNY Mellon Transfer Agent and internal departments such as Product, Sales, Legal and Compliance.


  • Intermediary Servicing and Oversight
    • Manage functions related to Intermediary Oversight including the review of audit reports provided by intermediaries, maintaining dealer profiles, and other risk assessment functions related to Intermediary processing.
    • Coordinating Back Office communications to inform intermediaries of corporate actions, fund policies and other events occurring at the Fund.
    • Manage functions related to Intermediary Servicing, including point of contact for Back Offices for service and support of operational functions such as completing fund setup forms and specification packages received from intermediaries, answering surveys, and other inquiries specific to back office processing of mutual funds.
    • Maintain back office intermediaries contact database.
    • Update/maintain documentation of policies and procedures relating to intermediary oversight.

  • Frequent Trade Monitoring
    • Responsible for support trade monitoring functions related to Delaware's policies regarding Frequent Trading including:
    • Daily review of potential frequent trading reports provided BNY Mellon Full Service.
    • Weekly review of identified potential market timing and frequent trading with Compliance.
    • Field internal questions regarding policy and procedures of monitoring of frequent trading activity.
    • Provide quarterly reporting to Compliance.

  • Transfer Agency (TA) Oversight related to NSCC processing
    • Daily monitoring of oversight reports and service levels of BNY Mellon Full Service.
    • Respond to telephone calls and emails from BNY Mellon Full Service related to NSCC trade rejects, Blue Sky items and Intermediary back office inquires.
    • Monitor and support large dollar trading notifications and procedures
    • Update/maintain documentation of policies and procedures relating to TA oversight.

  • DTCC Services/Mutual Fund Profile
    • Maintain information related to Delaware Investments Funds on the DTCC Mutual Fund Profile II site. Update variances when notified and meet with Legal, Compliance and Product annually to ensure information reflected is accurate.
    • Work with DTCC on questions they may have related to information populated on the Mutual Fund Profile II site.
    • Correspond with DTCC on other NSCC related processes and services.

  • Maintain good working relationship with internal departments such as Compliance, Legal, Product, Marketing and Operations Departments.
  • Special Projects as needed.


  • BA/BS preferred
  • 3-5 years experience in Financial Services
  • Knowledge of mutual fund and BackOffice operations helpful
  • Strong communication skills, both verbal and written.
  • Strong organizational skills.
  • Ability to work independently and as part of a team environment
  • Must work well in a deadline-oriented environment and be adaptable to shifting priorities.

Delaware Investments, a member of Macquarie Group, provides world-class asset management services and solutions for institutions and individuals. Today's Delaware Investments is more dynamic than ever before, managing assets across all major asset classes for wide range of investors.

Delaware Investments, a member of Macquarie Group, refers to Delaware Management Holdings, Inc. and its subsidiaries. Macquarie Group refers to Macquarie Group Limited and its subsidiaries and affiliates worldwide.

Macquarie Asset Management (MAM; formerly known as Macquarie Funds Group) is comprised of the following groups and offers a diverse range of products including securities investment management, infrastructure and real asset management, and fund and equity-based structured products:
  • Macquarie Infrastructure and Real Assets
  • Macquarie Investment Management
  • Macquarie Specialized Investment Solutions

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, colo u r, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Advertised: 22 Feb 2016 Eastern Standard Time
Applications close: 30 Sep 2016 Eastern Standard Time