Delivery Support Engineer- New York - Perm

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Macquarie
  • 24 Sep 16

Delivery Support Engineer- New York - Perm

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

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Key Responsibilities:

  • Collaboration with global IT delivery team to ensure a high level of application support is provided to Macquarie Capital internal clients in the Americas and EMEA regions.
  • Analysis, troubleshooting and ongoing management of issues and incidents for key business applications.
  • Identification of technical enhancements designed to deliver increased customer value.
  • Identification of process automation or improvement opportunities

Day to Day Duties :
  • Maintenance of existing applications and onboarding of new applications, including deployment in a controlled desktop environment
  • Identification of data or application code fixes, management of issue resolution and communication of these to global development teams.
  • Communicating and collaborating with local and global colleagues.
  • Identification and escalation of technical or data related risks. Adherence to all risk management policies and procedures.
  • Ongoing maintenance of technical and end-user documentation for all changes.
  • End-user focused change management to ensure effective adoption of technology change.

Experience Required:
  • Bachelor's degree in computer science, engineering, information technology or equivalent experience
  • Excellent written and verbal communication
  • Excellent SQL skills
  • Coding/development experience (.Net, JavaScript, C#)
  • Experience with systems, IT operations and data management with a good understanding of Application architecture
  • Excellent customer service
  • Ability to remain calm under pressure and when faced with adversity or urgent issues
  • Enjoys a fast paced work environment and working with global counterparts
  • A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents
  • Able to view current processes and procedures as opportunities for enhancement, tuning and improvement

  • Experience with CRM, desktop productivity, automation, monitoring, Business Intelligence and collaboration tools
  • Experience with financial systems

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Advertised: 05 Aug 2016 Eastern Standard Time
Applications close: