Analytical CRM Business Analyst

United States - New York

City
New York

Job Type
Full Time

Your role
Do you care about clients receiving the best service possible? Are you looking for an opportunity to lead the design and development of the new digital products? We are looking for someone like that to:

• Identify and craft strategy to improve our solutions, prioritize roadmap and drive further innovation
• Partner with well-established Data Science team, to bring machine learning into all CRM systems and deliver suite of applications (mobile and Desktop) that provide analytic insights to every client interaction
• Drive the deployment of a native iOS and Android mobile CRM solution to support client interactions on the road
• Partner with IT for user story creation, deliverable management and user acceptance testing throughout the full software development lifecycle; partner with and guide UX team in the gathering, design and implementation of application experience
• Create and execute go-to-market strategy for new applications, including driving the rollout, marketing, training and support strategy
•Identify gaps in existing products, and build business case around product improvements based on user needs.

Your team
We are a collaborative team in New York that ensures UBS professionals have the right information at their fingertips to surprise and delight clients. Our competitive advantage is a rich analytical platform that helps ensure our teams always put their best foot forward. If bringing analytical advantages into a next generation CRM platform while using a healthy dose of creativity to do it sounds exciting, we'd love to hear from you.

Your experience and skills
You have:
• a Bachelor's degree and 2+ years prior experience working with CRM systems, ideally as a Business Analyst or Product Manager
• Experience working in an Agile development environment; experience with JIRA or similar tools for Sprint Planning, backlog management and story writing preferred
• Experience working with UX and Visual Design teams
• Experience with CRM solutions, such as Microsoft Dynamics, Salesforce.com

You are:
• a Strong leader with the ability to keep teams motivated
• Knowledgeable on systems that integrate with telephony solutions and with mobile applications product development
• an excellent communicator

What we offer
Together. That's how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.