Technology Operations Lead- Product & Services Team

  • Competitive
  • Jersey City, NJ, USA
  • Permanent, Full time
  • JPMorgan.
  • 24 Sep 16

Technology Operations Lead- Product & Services Team

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the World's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at .

The Cybersecurity organization's objective is to ensure that JPMC is able to effectively detect, prevent, and respond to cyber threats against our technology infrastructure. The scope of Cybersecurity comprises detection and monitoring of threats and vulnerabilities, managing security incidents, and evolving our preventive infrastructure to keep ahead of the threat. We accomplish this through strong partnership and active collaboration with our line of business counterparts to provide high quality security solutions and services that are focused on improving the Firm's risk posture.

This role provides high level support and escalations for the Cyber Security Operate team with administration duties for a large number of the organization's information security environment. Provide support, development and service improvements to multiple infrastructure products along with cross functional security activities. Support and implement Cyber Security programs initiated by Cyber or our Corporate IT counterparts. Must have the ability to manage and prioritize multiple tasks simultaneously with minimal to little supervision. This position is targeted for an analyst with extensive experience troubleshooting multi-tier applications, having advanced network skills, and ability to quickly evaluate and learn the security products which are supported by the team.


  • Fill the role of subject matter expert (SME) for products assigned to the team which you are aligned
  • Resolve L2 Escalations for aligned products; determine resolution and required enhancements to improve products and support model
  • Identify inadequacies within the environment and implement solutions to resolve them
  • Provide expertise in the full range of technology controls practices: Information Risk Management, Business Continuity and Disaster Recovery, IT Control Policies (i.e. Identity and Access Management), and Problem, Incident and Change Management Processes
  • Provide high level support and escalations for Cyber Tech Operations team
  • Drive client service improvements, automation, designing and development of dashboards and implementation of monitoring solutions
  • Project implementation and execution; Data mining, analysis and reporting
  • Coordination and evidence gathering for Audits / RCSAs (Action Plans)

This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

  • 3+ years' experience with Linux and/or Microsoft Windows Servers Operating Systems management
  • Hands-on experience with security or monitoring products, with in-depth knowledge of 2 or more of the following systems: Symantec DLP, Symantec Endpoint Protection (SEP), Tanium, Bromium, CAP/Skybox, Tripwire, Symantec Enterprise System Manager (ESM), Splunk, ArcSight and/or Qualys Guard Enterprise Scanner
  • 3+ years experience of scripting / programming desired (Shell, Perl, PHP, VBScript, Python, etc.)
  • Understanding of defense-in-depth and layered network security architectures. Web Servers, Encryption
  • Administrative and functional understanding of relational database systems such as MSSQL, Oracle, MySQL
  • Vendor certifications such as MCSA, MTA, MCSE, RHCSA, RHCE, CCIE, CCNA, CCNP, and CCSP etc. preferred
  • Security certifications such as CISSP, CEH, CISA, SANS GIAC, etc. desired
  • 3+ years' experience supporting and troubleshooting information security applications and systems
  • 5 years of overall IT experience with the ability to articulate and document support the operational processes
  • Excellent written, interpersonal planning and organizational skills with the ability to communicate at all levels of the organization
  • Proven ability to be effective under pressure and willing to take personal responsibility and accountability
  • Technical understanding of large enterprise environments and system integration and design
  • BS/BA degree or equivalent experience