Client Services Analyst

  • Bonus
  • Jersey City, NJ, USA
  • Permanent, Full time
  • Michael Page International - US
  • 24 Sep 16

This Client Services Analyst role is a dynamic client services role with a technical aspect. Directly communicating with brokers and traders, providing first level support.

Growing Top Tier Broker Dealer located in Jersey City. This Client Services Analyst role is a dynamic client services role with a technical aspect. Directly communicating with brokers and traders, providing first level support.

Description

  • Involvement with internal and external client engagement for new implementations
  • First level support for both external and internal contacts for trader on-boarding for the SEF
  • Daily involvement in the on-boarding and off-boarding of users to the SEF working closely with Compliance, Global Reference Data team and Market Administrators
  • Responsible for maintaining the complete external customer implementation process (e.g. establish customer contacts, network/infrastructure, security, legal, software, testing, training, live date coordination)
  • Responsible for coordinating/preparing user and technical documentation
  • Day-to-day responsibilities of internal and external post-live monitoring including user and system activity
  • Responsible for first line support, either direct or via Help Desk, including problem resolution, escalation, communication, follow-up, logging, trending and overall problem ownership
  • Maintenance of fundamental data for some applications
  • Maintenance of information in customer databases
  • Administration of static data (e.g. setup of new users and new customer accounts)
  • Coordinate customer upgrades, cutovers and new releases, which includes customer site maintenance
  • Involvement with new product initiatives (e.g. support requirements, support flow etc.)
  • Involvement with risk analysis and product improvement - including analysing potential areas of risk, product improvement/enhancement, industry threats, market pressures and competition
  • Identify projects to fill in gaps between IT and the business

Profile

  • Team player
  • User-focused and strong relationship management
  • Learning capacity
  • Strong interpersonal skills
  • Strong communication skills - oral, written and presentation
  • Product / process management skills
  • Strong organization skills
  • Strong technical background
  • Strong with all Microsoft Office applications including high level of Microsoft Excel.
  • Strong understanding of current customer networks.
  • Strong overall comprehension of customer and internally supported products and systems.

Job Offer

Competitive Compensation + Bonus + Benefits