Client Service Representative - Tax Reporting/Retirement

  • Competitive
  • Chicago, IL, USA
  • Permanent, Full time
  • Interactive Brokers
  • 25 Jul 17

Client Service Representative - Tax Reporting/Retirement

Overview :

Interactive Brokers LLC ("IB") is a direct-access electronic trade execution and clearing broker for active traders, institutional investors, financial advisors and introducing brokers. The firm serves more than 400,000 customers in trading securities, commodities and foreign exchange in 23 currencies on over 100 market centers in 24 countries around the world. By building and operating highly automated systems in all aspects of its business IB is able to maintain a low cost base. For example, the firm employs fully automated real-time risk management systems that monitor and control customer positions in equities, options, futures and forex across multiple account types and currencies. The business is in a stage of rapid growth.

IB is registered as both a Broker-Dealer and a Futures Commission Merchant. B is a subsidiary of the publicly traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR). The Group's consolidated capital is in excess of $6.0 billion. In addition to electronic brokerage services, the Group's market maker companies trade in equities and exchange-listed equity derivative products around the world. Interactive Brokers Group, Inc. plays a leading role in trading and brokerage worldwide, executing, clearing, settling and accounting for an average of 1.3 million trades per day. The Group's options volume makes up approximately 6.5% of listed equity options worldwide.

The ideal candidate will have a background in financial markets, have experience in stocks and options. Full understanding of futures, and foreign exchange spot markets.

*We thank all applicants, however due to the high volume of responses only those selected for the selection process will be contacted.

Responsibilities :

  • Handle escalated Tax and IRA service issues. The inquiries typically encompass information reporting, filing and compliance for US, Canadian and other foreign accounts. Areas of concentration include the following:
    • IRS TIN verification and back up withholding issues
    • W-8 recertification for non-US taxpayers
    • Year-end tax reports and forms, including the IRS Worksheets
    • IRA contributions and distributions
    • IRA beneficiary options
    • Dividend classifications and treaty rates
    • Wash sale calculations
    • FATCA Compliance
  • Respond to retail and professional client inquiries via inbound calls, email and on-line chat.
  • Demonstrate knowledge of securities regulations.
  • Coordinate activities with local and international Customer Service divisions, as well as third-party agencies.
  • Resolve routine and complex client service issues in a thorough and expeditious manner.
  • Perform tax and IRA related account maintenance transactions, including IRA transfers, IRA distributions, cost basis updates, and dividend tax classifications.
  • Research, verify, and facilitate corrected IRS tax forms for proper reporting of client transactions.
  • Maintain current knowledge of trends and developments impacting retirement accounts, including IRS regulations.


Qualifications :

  • Experience: 2 years in trading or brokerage services, but will consider recent college graduate.
  • Education: University degree (Bachelors) required
  • Computer: Strong IT proficiency preferred
  • Good quantitative/analytical skills
  • Excellent oral/written communication skills required
  • Knowledge of retirement accounts and tax considerations a plus.
  • Strong research, communication and writing skills are required