Client Service Representative - Tax Reporting/Retirement

  • Competitive
  • Chicago, IL, USA
  • Permanent, Full time
  • Interactive Brokers
  • 25 Jun 17

Client Service Representative - Tax Reporting/Retirement

Overview :

Interactive Brokers ("IB") is the largest U.S. broker, measured by trades, offering direct-access electronic trade execution and clearing for active traders, institutional investors, financial advisors and introducing brokers. IB serves more than 330 thousand customers in trading securities, commodities and foreign exchange in 23 currencies on over 100 market centers in 24 countries around the world. The firm leverages highly automated systems it builds for all aspects of its business to maintain a low cost base as the business expands. The business is in a stage of rapid growth.

IB is a subsidiary of the publicly traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR). IBKR's market capitalization is in excess of $12 billion. In addition to electronic brokerage services, the Group's market maker companies trade in equities and exchange-listed equity derivative products around the world. Interactive Brokers Group plays an important role in trading and brokerage worldwide; executing, clearing, settling and accounting for over one million trades per day. The Group's options volume makes up approximately 9% of all listed equity options worldwide. [i]
[i] Figures as of December 31, 2015. Information on the company can be found at:

The ideal candidate will have a background in financial markets, have experience in stocks and options. Full understanding of futures, and foreign exchange spot markets.

*We thank all applicants, however only those selected for an interview will be contacted.

Responsibilities :

  • Handle escalated Tax and IRA service issues. The inquiries typically encompass information reporting, filing and compliance for US, Canadian and other foreign accounts. Areas of concentration include the following:
    • IRS TIN verification and back up withholding issues
    • W-8 recertification for non-US taxpayers
    • Year-end tax reports and forms, including the IRS Worksheets
    • IRA contributions and distributions
    • IRA beneficiary options
    • Dividend classifications and treaty rates
    • Wash sale calculations
    • FATCA Compliance
  • Respond to retail and professional client inquiries via inbound calls, email and on-line chat.
  • Demonstrate knowledge of securities regulations.
  • Coordinate activities with local and international Customer Service divisions, as well as third-party agencies.
  • Resolve routine and complex client service issues in a thorough and expeditious manner.
  • Perform tax and IRA related account maintenance transactions, including IRA transfers, IRA distributions, cost basis updates, and dividend tax classifications.
  • Research, verify, and facilitate corrected IRS tax forms for proper reporting of client transactions.
  • Maintain current knowledge of trends and developments impacting retirement accounts, including IRS regulations.

Qualifications :

  • Experience: 2 years in trading or brokerage services, but will consider recent college graduate.
  • Education: University degree (Bachelors) required
  • Computer: Strong IT proficiency preferred
  • Good quantitative/analytical skills
  • Excellent oral/written communication skills required
  • Knowledge of retirement accounts and tax considerations a plus.
  • Strong research, communication and writing skills are required