Prime Services Representative

  • Competitive
  • Greenwich, CT, USA
  • Permanent, Full time
  • Interactive Brokers
  • 25 Jul 17

Prime Services Representative

Overview :

Interactive Brokers LLC ("IB") is a direct-access electronic trade execution and clearing broker for active traders, institutional investors, financial advisors and introducing brokers. The firm serves more than 400,000 customers in trading securities, commodities and foreign exchange in 23 currencies on over 100 market centers in 24 countries around the world. By building and operating highly automated systems in all aspects of its business IB is able to maintain a low cost base. For example, the firm employs fully automated real-time risk management systems that monitor and control customer positions in equities, options, futures and forex across multiple account types and currencies. The business is in a stage of rapid growth.

IB is registered as both a Broker-Dealer and a Futures Commission Merchant. B is a subsidiary of the publicly traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR). The Group's consolidated capital is in excess of $6.0 billion. In addition to electronic brokerage services, the Group's market maker companies trade in equities and exchange-listed equity derivative products around the world. Interactive Brokers Group, Inc. plays a leading role in trading and brokerage worldwide, executing, clearing, settling and accounting for an average of 1.3 million trades per day. The Group's options volume makes up approximately 6.5% of listed equity options worldwide.
Interactive Brokers is expanding the Prime Services group at our headquarters in Greenwich, CT and are looking for candidates with superior client service skills and basic IT/technology knowledge in order to support institutions with complex execution or clearing needs.

Figures as of March 31, 2017. Information on the company can be found at

Responsibilities :

  • Act as primary service contact to IB's top-tier clients, including hedge funds, financial advisors, broker-dealers, and exchanges.
  • Build relationships and understand client needs through quality service.
  • Own and route client issues that are escalated to other departments such as Sales, Clearing, Development, and Technical Support.
  • Lead special projects in far ranging topics like feature requests, service level standards, legal/compliance, and review/audit.

Qualifications :

  • Excellent communication and diplomacy skills (verbal and written).
  • Computer proficiency (Windows, Outlook, Excel) and ability to learn new (proprietary) software.
  • Basic knowledge of US equity and equity options (e.g. Puts/Calls/Spreads).
  • Industry experience in brokerage services or financial client support is a plus.

This position is located in Greenwich, CT and is accessible by MetroNorth.