VP, Client Services

VP, Client Services Financial Services Technology

VP, Client Services Financial Services Technology

My client is a leading supplier of financial data management solutions to banks and investment managers, worldwide.
They are seeking an experienced operations executive to join its management team as VP, Client Services.
As the first choice of institutions looking for high-integrity and efficient solutions for their reference, market and risk data management needs the business has ambitious plans to expand its position as the pre-eminent global supplier of software and services for financial data management.
As head of the services organization, you will lead the company's global services teams and guide strategic investment in service innovation.

There will probably be considerable international travel to customer sites and industry events
You should have a good university degree and this senior position offers significant scope for personal growth
Compensation will include participation in the future success of the business. This role will appeal to a professional manager who can bring client engagement and efficiency to the delivery of world-class services.

This is a key appointment and the company is seeking an executive to grow revenue and profitability

Leading the Support Services organization, you will help clients get the best out of the product
Working with the regional leadership team, you will manage consulting talent and set best-practice standards for client engagements ranging from specialist data management advisory projects to multi-phase system implementations.
Through training and certification programs you will grow the practice while ensuring that projects are soundly managed and delivered consistently in every region.
In addition, you will develop and manage relations with a network of consulting partners , your mission is to deliver these services efficiently through in-house teams and in partnership with third party service providers.
A natural communicator and inspiring leader,you must respond quickly and intelligently to client needs
Your career will include line management experience delivering operational and technical support services to clients within financial institutions, either as an in-house service department or as a commercial service provider. Knowledge of data management operations is not required but you must be able to demonstrate broad familiarity with buy-side and sell-side practice in the departments that use and process reference, market and risk data from vendors such as Bloomberg and Thomson Reuters.
You should have a good grounding in project management frameworks (Prince2 or similar) and service standards such as ITIL.

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