Salesforce Enterprise Delivery Manager - Projects

  • Not Specified
  • London, England, United Kingdom
  • Permanent, Full time
  • Cognizant Technology Solutions UK Ltd
  • 26 Sep 16

Salesforce.com / Force.com Delivery Manager Job Description: Cognizant delivers world class custom solutions to its clients (many of which are fortune 1000 companies) through diverse, cross-cultural teams working in a highly collaborative environment. It is this creative and supportive working environment that will help your





Salesforce.com / Force.com Delivery
Manager



Job Description:


Cognizant delivers world class custom
solutions to its clients (many of which are fortune 1000 companies) through
diverse, cross-cultural teams working in a highly collaborative environment. It
is this creative and supportive working environment that will help your daily
challenges be enjoyable and rewarding. Cognizant take pride in our core values
and our commitment to helping all employees reach their fullest professional
potential while at the same time achieving their personal goals. 



Join us and you will benefit from our
professional support and investment in your development. You will have the
opportunity to learn from and be coached by the best in the business –
supportive leaders and colleagues who are driven to pass their industry,
technical and functional expertise on to you.



In this role the successful candidate as SFDC Delivery Manager will initially be
responsible for leading delivery teams to build and deliver world class custom
solutions successfully on Salesforce/Force.com.



Suitable candidates will be certified subject
matter experts in Force.com, and specialise in project delivery, team
leading/mentoring and client relationship management.  They will be able to fully utilise OOB
features of Force.com, designing solutions using the Force.com API, APEX, visualforce
and other tools to extend the product to meet client needs. 



Successful candidates will be able to
communicate clearly and confidently, leading both technical briefings and
business requirement gathering sessions. 
They will be able to document requirements clearly and concisely, author
technical documents and bring quality assurance to deliveries.   Candidates will be able to manage client
expectations and scope effectively.



Suitable candidates will be highly
experienced using Agile (SCRUM) delivery approach and understand the importance
of SDLC (Software Development Lifecycle Principles) and SFDC development best
practice principles.


Responsibilities:



  • Lead project team meetings and
    meetings with the customer
  • Recruitment of SFDC SME’s for
    roles within the development team
  • Have challenging conversations
    regarding budget, resources and timeline and formally capture and
    communicate outcomes of those meetings
  • Be the cornerstone of the relationship
    with the client and main source of communications
  • Establish and maintain trusted advisor
    relationships with project stakeholders by providing vision and future
    product roadmap
  • Manage budgets, planning, timelines,
    resources, scope, change requests, status reporting
  • Drive process analysis and process
    redesign
  • Produce detailed project plans that
    meet customer requirements
  • Document and gain approval for customer
    requirements definition
  • Participate in authoring and review of
    technical solution documents
  • Support user acceptance testing efforts
    as needed
  • Participate in training, design,
    documentation and delivery efforts in concert with other team members
  • Participate in internal projects and
    Sales proposal development as required
  • Write and review QA and UAT test
    scripts
  • Manage UAT with end users including
    coordination and user acceptance signoff
  • Author user training and handover documentation
    as necessary
  • Leverage business knowledge and cloud expertise
    to drive business process improvements



Must Have:



  • Salesforce.com Admin Certification (ADM201)
  • Salesforce.com Sales or Service Cloud (Consultant certification)
  • Deep experience with Salesforce.com configuration and custom development
  • Deep experience implementing enterprise-wide Salesforce.com CRM
    applications on schedule and within budget
  • Deep experience being directly responsibility for managing project
    teams, budget and schedule
  • Outstanding and effective communication skills both verbal and written
  • Ability to extract and document business and technical requirements and to
    produce detailed project plans and estimates
  • Strong external consulting experience, including of CRM consulting; and
    hands-on experience with one or more CRM software product such as Siebel,
    Oracle, Veeva, Microsoft dynamics CRM, NetSuite, Salesforce.com etc.
  • Ability to lead both small and enterprise-wide engagements, facilitate
    meetings, mentoring junior team members and effectively managing client
    escalations
  • Ability to multi-task and perform effectively under pressure
  • Desirable:
  • Bachelor's degree in Business Administration and/ or Information
    Technology or equivalent experience
  • PMP or PRINCE2 Certification
  • ADM501 (Adv. Admin) certification
  • DEV401 (Developer Certification)
  • Experience with business process expertise around Marketing, Sales,
    Customer Service, or Vertical (i.e. Life Sciences, Consumer Goods, and
    Communications etc.)
  • Application development experience with Java, XML, HTTP, Java, C++, ASP
 

 



 


 





Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 171,400 employees as of December 31, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant