Salesforce CRM Manager

Salesforce CRM Manager

Western Union Careers: Work That Makes A Difference

At Western Union, you can build a career doing work that makes a difference! We are disrupting the cross-border money transfer industry by developing new technologies and partnerships. Watch our recruiting video to get introduced to WU, and visit westernunion.com/careers to learn more!

Opportunit y for Salesforce CRM Manager

Western Union Business Solutions ('WUBS') is the world's leading foreign exchange and international business payments company. Through its subsidiaries and branches, WUBS operates in the Americas, Asia, Europe, Australia, the Middle East and Africa and the United Kingdom. It offers business-to-business payment and receipt solutions through an intuitive online platform that integrates directly with clients' systems and helps clients manage their currency exposure. The company currently services over 40,000 clients around the world and processes more than $40 billion payments annually to more than 1 million beneficiaries.

The Role

To manage CRM platform across Europe for approx. 300 users (together with 1 full time administrator reporting to this position).
Design, and implement automated cross functional processes to improve efficiency and productivity across the Organization.
Management and maintenance of system integrations.
Sunset of internal outdated systems and replacement by salesforce.com.
You will manage 1 full time salesforce.com administrator.
You will be constantly looking for platform improvements to drive efficiency in alignment with business priorities.
You will ensure accuracy of data, reporting, dashboard, mass-uploads and drive solid user adoption and satisfaction.

Skills required

Certified Salesforce Administrator for Enterprise Edition.
You will have excellent Project Management skills, team management skills.
Experience with integration projects (Information Integration tool as a Plus).
You will be self-motivated, proactive and forward thinking.
You will have strong ability to work in autonomy.
You will have excellent project management skills, driving efficiency and simplifying processes.
You will be expected to build solid relationships with all departments gravitating around sales and agent experience.
You will have the ability to think outside of the box in order to take salesforce.com to the next level within our Organization

The Pay


An attractive b ase salary is on offer depending on skills and experience, and a comprehensive benefits package.
As a member of our team you will be also be involved in our global employee recognition program.