Retail Support Analyst

M&G Investments
We are not your average financial services firm and our unique culture is just one aspect that makes us stand out from the crowd. We offer a supportive environment that encourages innovation and creativity whilst maintaining a healthy lifestyle balance. You will be joining one of Europe's leading Investment Management firms where you can expect real responsibility and recognition from day one. We are large enough to offer a wide variety of career opportunities, whist small enough to treat you as an individual and tailor training and development to your specific needs.


The M&G Retail business unit are currently supporting core M&G website hosting, design and publishing using a mix of internal business resources, external systems and service providers. In a newly established support model information systems department have been tasked in supporting the retail business unit.

The successful candidate will be working in a role that involves the supporting the M&G website infrastructure hosted by a third party vendor and also liasing with the various 3rd party vendors. The canidate will also have an opportunity in learning and supporting our CRM platform.

We are looking for a well driven and motivated individual with strong willingness to technology and adapt themselves to a very dyamic team. The role requires a proactive , solutions focussed individual.The candidate needs to be a clear communicator, quick to respond to resolve issues and be comfortable in liasing with 3rd party vendors to get issue resolved.

Key Responsibilities

* Liaising with Rackspace and other third party vendors, including PGDS, CSC, Drew London, and Codehouse, on all infrastructure and technical issues;
* Managing all third party vendors in regards to all open tickets/alerts/incidents relevant to the technical support function to help expedite resolution times;
* Managing the resolution of all Rackspace related tickets, taking a proactive approach to the open alerts/incidents that are raised on the Rackspace portal.
* Co-ordination of infrastructure changes and/or potential downtime between M&G Digital Marketing Team and any other third party vendors.
* Assume responsibility of the weekly Rackspace ticket review meetings.

Target Attributes


* Basic Understanding of the following:
* LAMP (Linux, Apache, MYSQL and PHP)
* Microsoft .NET platforms, SQL Server and IIS
* Content management systems- WordPress and SiteCore
* Front end web development technologies - Java Script, HTML and CSS
* IT Infrastructure- NFS, DNS, FTP, SFTP and API etc.

M&G is an equal opportunities employer and welcomes applications from a diverse background.